Cleared Desktop Support - Andover, MA

VetJobs

Andover (ME)

On-site

USD 57,308,000 - 74,528,000

Full time

3 days ago

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Job summary

VetJobs is seeking a Desktop Support professional in Andover, MA to support our client’s IT needs. You will handle workstation break-fix, imaging, IMAC moves, asset tagging and printer support to keep users productive.

Candidates must have 5+ years in desktop support, PC imaging knowledge, and experience with change and incident management, plus tools like ServiceNow, Bomgar, LapLink and Secure Disk Wipe. U.S. citizenship and an active clearance are required for onsite work.

Qualifications

Minimum 5 years of working experience in Desktop Support.
Knowledge of PC Imaging.
Experience with change management and incident management.
Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

Provide Workstation Software Break Fix support
IMAC – PC Install, Moves, Adds and Changes
Image Loads
Asset Recovery
Asset tagging
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Skills

Desktop Support

PC Imaging

Change management

Incident management

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Education

High School/GED

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, All positions are onsite, unless otherwise stated.

Job Description

Description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

Provide Workstation Software Break Fix support
IMAC – PC Install, Moves, Adds and Changes
Image Loads
Asset Recovery
Asset tagging
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Auto req ID

482728BR

Minimum Education Required

High School/GED

Qualifications

Required Experience

Minimum 5 years of working experience in Desktop Support
Knowledge of PC Imaging
Experience with change management and incident management
Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications:

Certified Dell Technician
Expertise in Inventory Control

Requirements:

Must be within driving distance of Andover, MA and willing to work onsite
Must possess an active U.S. Government Secret Security Clearance or above
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
Must be able to lift up to 40 lbs
Must be able to stand or walk for extended periods of time
Must be able to walk up and down stairs or ramps
Must be able to kneel and work under desks or in confined spaces
This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:

You are an excellent communicator in writing and speaking.
You have the ability to work independently but also value teamwork.
Your problem-solving skills are excellent.
You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
You seek a community of virtue-centered co-workers and clients.

What we offer you:

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO:

VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers

Salary Description