Cleaning Supervisor

Mess Minimizers LLC; Village of Elk Mound (WI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance stipend

Paid time off

Travel pay

Phone stipend

Paid training

Job summary

Mess Minimizers LLC in Wisconsin is seeking a hands-on leader to guide our residential and commercial cleaning team. The role splits roughly 50% cleaning and quality checks and 50% leadership and operations support. You will train cleaners, review schedules, coordinate staffing, build customer relationships, and ensure safety and quality.

Some travel within about 40 miles of Menomonie may be required. You will also maintain records and support process improvements, aiding upper-management

Qualifications

• At least 1 year of paid professional cleaning experience.
• Two professional references before hiring; a background check and/or drug screening may be required.
• 1–3+ years of leadership experience preferred.
• Customer-service skills and ability to coach others.
• Valid driver's license and reliable vehicle; travel within ~40 miles.

Responsibilities

• Lead routine, deep, and move-in/move-out cleaning; review instructions, assign tasks, keep jobs on schedule, inspect and correct work.
• Train and coach cleaners; conduct check-ins and document performance; assist with hiring and onboarding.
• Build customer relationships, conduct walkthroughs, handle escalated concerns, and coordinate estimates.
• Review schedules, coordinate staffing, cover call-outs; respond to urgent issues when needed.
• Maintain records, supplies, equipment, keys, and safety compliance; support admin duties.

Skills

Cleaning experience

Leadership

Customer service

Communication

Attention to detail

Job description

About the Position

Help lead our residential and commercial cleaning team in a hands-on role: approximately 50% cleaning/quality checks and 50% leadership/operations support. The balance may vary with business needs.

What You’ll Do

• Lead routine, deep, and move-in/move-out cleaning alongside the team. Review instructions, assign tasks, keep jobs on schedule, and inspect and correct work before leaving.
• Train and coach cleaners, conduct one-on-one check-ins, and document performance, attendance, conduct, and training concerns. Help review applications, interview, recommend hires, onboard, and evaluate new hires.
• Build customer relationships, conduct walkthroughs and quality-control visits, and document job needs for estimates. Handle escalated calls, messages, customer concerns, and related follow-up.
• Review schedules for staffing, timing, and travel issues; help coordinate changes and cover call-outs or solo jobs. Occasionally respond to urgent staffing, access, or operational issues outside scheduled hours.
• Maintain job, employee, and training records; review time entries; maintain supplies and equipment; handle customer keys, lockboxes, and alarm codes; protect confidential information; promptly report and document incidents.
• Help develop, implement, and improve procedures, checklists, training materials, office workflows, and approved policies. Reinforce safety and quality standards and assist with reasonable administrative duties.
• Support employee accountability, customer resolutions, and daily operational decisions, with upper-management review or approval when needed.
• Other tasks as assigned.

What You’ll Bring

• Required: At least 1 year of paid professional cleaning experience , including residential, commercial, housekeeping, janitorial, or closely related work.
• Required: Two professional references before hiring. A background check and/or drug screening may be required.
• Preferred: 1–3+ years of leadership experience. Experience with hiring, scheduling, walkthroughs, quality inspections, or process documentation is also helpful.
• Customer-service experience; strong communication, organization, attention to detail, and judgment; comfortable coaching others, working independently, and learning computer and smartphone applications.
• Valid driver’s license and reliable personal vehicle with room for supplies and equipment; willingness to travel within approximately 40 miles of Menomonie and occasionally transport coworkers or equipment.
• Ability to perform regular cleaning duties, including standing, bending, kneeling, and lifting and carrying supplies, with or without reasonable accommodation. Jobs may include pets, stairs, odors, or heavily soiled areas.

Pay & Benefits

• $22–$25 per hour, based on relevant experience
• $300 per month health insurance stipend.
• Scaling supervisor bonus opportunity based on yearly team goals and individual performance.
• Paid time off after introductory period.
• Travel pay.
• Company gas card for approved business use.
• Phone stipend.
• Paid training.
• Opportunity to grow with the company and take on an important role in a local business.

Mess Minimizers is an equal opportunity employer.