Classroom Technology Specialist

Saint Leo University Brasil; San Jose (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free Tuition – Employee, Spouse, and D

Generous Paid Leave

Comprehensive Health Plan

403b Retirement Plan

Wellness Center

Job summary

Saint Leo University seeks a Classroom Technology Specialist to support, maintain, and enhance classroom, AV, event, and collaboration technologies across campus. On-site role in St. Leo, FL, with emphasis on reliable access to technology for teaching, meetings, and events.

The successful candidate will have strong technical troubleshooting and customer service skills, with experience supporting Zoom and MS Teams and a commitment to delivering excellent technology support in higher education.

Qualifications

• Strong troubleshooting, analytical, and problem-solving skills.
• Experience supporting Zoom, Microsoft Teams, or similar platforms.
• Excellent verbal and written communication abilities.
• Customer service-oriented with ability to work with varied technical skill levels.

Responsibilities

• Install, configure, maintain, and troubleshoot classroom technology systems.
• Provide support for audiovisual equipment in classrooms and event spaces.
• Support video conferencing and collaboration technologies (Zoom Rooms, Teams Rooms).
• Maintain digital signage and assist with content scheduling.
• Prepare documentation, user guides, and provide customer-focused service.

Skills

Troubleshooting

Customer service

Communication

Technical support

Education

Associate degree in Information Technology, Audiovisual Technology, Computer Science, or related field

Bachelor’s degree in Information Technology (preferred)

Tools

Extron

Crestron

Biamp

QSC

Shure

Job description

Job Description Summary

Saint Leo University is seeking a highly motivated Classroom Technology Specialist to support, maintain, and enhance classroom, audiovisual, event, and collaboration technologies across campus. This position plays a critical role in ensuring faculty, staff, students, and guests have reliable access to technology that supports teaching, learning, meetings, and campus events.
The successful candidate will possess strong technical and troubleshooting skills, excellent customer service abilities, and a commitment to delivering exceptional technology support in a dynamic higher education environment.

This is an on-site position in St. Leo, Florida and is not eligible for remote work. Applicants must be legally authorized to work in the United States for any employer. Saint Leo University does not provide visa sponsorship for this position, now or in the future.

Saint Leo University participates in E-Verify and will confirm the work authorization of all newly hired employees through the federal E-Verify system. Employment is contingent upon successful completion of a background check conducted in accordance with applicable law.

Job Description

Classroom Technology Support

• Install, configure, maintain, and troubleshoot classroom technology systems.
• Support projectors, displays, interactive panels, audio systems, microphones, cameras, control systems, and related equipment.
• Respond to classroom technology incidents and service requests in a timely manner.
• Perform preventive maintenance and technology inspections to ensure classroom readiness.
• Assist with classroom technology upgrades, deployments, and refresh projects.

Student and Staff Technology Support

• Provide technical support to faculty, staff, and students as needed.
• Troubleshoot issues involving computers, peripherals, software applications, printing, connectivity, and university technology resources.
• Assist users with account access, basic system navigation, and technology-related questions.
• Escalate complex issues to appropriate IT teams while maintaining ownership and communication with the customer.
• Deliver professional, customer-focused support that promotes a positive technology experience across campus.

Audiovisual Support

• Support audiovisual equipment in classrooms, conference rooms, and event spaces.
• Configure and troubleshoot sound systems, microphones, mixers, amplifiers, cameras, and display technologies.
• Assist with equipment inventory, lifecycle management, and replacement planning.

Video Conferencing and Collaboration Support

• Support Zoom Rooms, Microsoft Teams Rooms, and other collaboration technologies.
• Configure spaces for hybrid and virtual meetings.
• Troubleshoot audio, video, camera, control, and connectivity issues.
• Provide training and guidance to faculty and staff using collaboration technologies.

Digital Signage Administration

• Maintain and support campus digital signage systems.
• Troubleshoot signage hardware, media players, displays, and content delivery systems.
• Coordinate with university departments regarding content scheduling and display requirements.

Event Technology Support

• Provide technology support for university events, presentations, ceremonies, athletic events, and special programs.
• Set up, test, operate, troubleshoot, and tear down audiovisual equipment.
• Coordinate with event organizers to identify and meet technology requirements.
• Provide occasional evening or weekend support for scheduled events.

Documentation and Customer Service

• Maintain accurate equipment inventories, service records, and technical documentation.
• Create and update user guides, procedures, checklists, and technology instructions.
• Deliver responsive and professional customer service to faculty, staff, students, and visitors.
• Participate in technology projects and campus initiatives as assigned.

Required Qualifications

• Associate degree in Information Technology, Audiovisual Technology, Computer Science, or a related field; equivalent experience may be considered.
• Minimum of two years of experience supporting classroom technology, audiovisual systems, help desk operations, or related technologies.
• Experience supporting Zoom, Microsoft Teams, or comparable video conferencing platforms.
• Working knowledge of audiovisual equipment, digital displays, projectors, sound systems, computers, and related technologies.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Strong customer service orientation and ability to work effectively with users of varying technical skill levels.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Valid driver’s license and ability to transport technology equipment throughout campus.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Educational Technology, Audiovisual Technology, or a related field.
• Experience supporting technology in a higher education environment.
• Experience administering or supporting digital signage platforms.
• Familiarity with AV and room-control platforms such as Extron, Crestron, Biamp, QSC, Shure, or similar technologies.
• CTS (Certified Technology Specialist) or related industry certification.
• Experience supporting ticketing systems and end-user technology services.

Physical Requirements

• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to climb ladders and work in classrooms, auditoriums, conference rooms, and event venues.
• Ability to walk frequently between campus buildings while transporting or supporting technology equipment.
• Ability to work occasional evenings and weekends to support university events.

ENVIRONMENT:

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.

Why Work at Saint Leo?

What it’s Like to Work Here:Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center

*Eligibility based on meeting required service period