CLASS Program Director needed in Austin

Disability Services of the Southwest/Lifespan Home health; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Disability Services of the Southwest (DSSW) in Austin, TX is seeking a CLASS Program Director to oversee the internal operation of the managed waiver program, ensuring services align with state regulations and program guidelines while strengthening relationships with clients, families, providers, and partners.

You will coordinate enrollment, monitor service delivery, advocate for clients, participate in ARD meetings, and travel across the Austin service area to support community-based activity

Qualifications

• Bachelor’s degree in Social Work or related field with two (2) years experience in community programs for people with disabilities.
• High school diploma or high school diploma equivalent with four (4) years experience in community programs for people with disabilities.
• Case Management experience preferred, not required.
• Must be able to demonstrate competence with computer applications such as MS Word and Excel and have the ability to readily learn agency specific software.
• Proficiency in the use of database and spreadsheet software.
• Must have reliable transportation, a valid driver’s license and auto liability insurance.
• Must not be convicted of a crime, offense or misdemeanor as defined in TAC 97.241(b), relating to Management.
• Must have and maintain current CPR certification.
• Completion of agency’s CLASS training.
• Must be able to type 35 wpm with 80% accuracy.

Responsibilities

• Manage daily activities and operations of assigned CLASS program participants.
• Monitor service delivery and ensure quality outcomes for assigned caseloads.
• Coordinate enrollment and onboarding of eligible applicants.
• Ensure compliance with CLASS program requirements, regulatory standards, and licensure guidelines.
• Advocate for clients and safeguard individual rights.
• Collaborate with families, service providers, healthcare professionals, and community stakeholders.
• Participate in required trainings, team meetings, and ARD meetings as applicable.
• Provide crisis intervention and problem resolution when needed.
• Maintain accurate and timely documentation.
• Support on-call responsibilities and client care activities as assigned.
• Travel throughout the Austin service area for client visits, assessments, and community-based activities.
• Maintain strict confidentiality and comply with all federal, state, and company policies.
• Perform additional duties as assigned.

Skills

Case Management

Typing speed

Relationship building

Communication

Education

Bachelors in Social Work or related field

High school diploma or equivalent + 4 years experience

CLASS training completion

Tools

MS Word

Excel

Agency software

Job description

Job Posting: CLASS Program Director

Disability Services of the Southwest (DSSW) | Austin, Texas

Make a Difference Every Day

Disability Services of the Southwest (DSSW) is seeking a passionate and dedicated CLASS Program Director to support individuals with disabilities in achieving greater independence, community inclusion, and quality of life. This position plays a critical role in coordinating services, advocating for clients, and ensuring compliance with CLASS program standards.

Position Details

• Job Title: CLASS Program Director
• Location: Austin, TX
• Employment Type: Full-Time
• Classification: Exempt
• Reports To: Administrator and/or Chief Operating Officer (COO)

Position Summary

The Program Director is responsible for the internal operation of the managed waiver program. This role ensures that services are delivered in accordance with state regulations and program guidelines while maintaining strong relationships with clients, families, providers, and community partners.

Key Responsibilities

• Manage daily activities and operations of assigned CLASS program participants.
• Monitor service delivery and ensure quality outcomes for assigned caseloads.
• Coordinate enrollment and onboarding of eligible applicants.
• Ensure compliance with CLASS program requirements, regulatory standards, and licensure guidelines.
• Advocate for clients and safeguard individual rights.
• Collaborate with families, service providers, healthcare professionals, and community stakeholders.
• Participate in required trainings, team meetings, and ARD meetings as applicable.
• Provide crisis intervention and problem resolution when needed.
• Maintain accurate and timely documentation.
• Support on-call responsibilities and client care activities as assigned.
• Travel throughout the Austin service area for client visits, assessments, and community-based activities.
• Maintain strict confidentiality and comply with all federal, state, and company policies.
• Perform additional duties as assigned.

Qualifications

Is at least 18 years of age.

• Bachelor’s degree in Social Work or related field with two (2) years experience in community programs for people with disabilities; or
• High school diploma or high school diploma equivalent with four (4) years experience in community programs for people with disabilities.
• Case Management experience preferred, not required.
• Must be able to demonstrate competence with computer applications such as MS Word and Excel and have the ability to readily learn agency specific software.
• Proficiency in the use of database and spreadsheet software.
• Must have reliable transportation, a valid driver’s license and auto liability insurance.
• Must not be convicted of a crime, offense or misdemeanor as defined in TAC 97.241(b), relating to Management.
• Must have and maintain current CPR certification.
• Completion of agency’s CLASS training.
• Must be able to type 35 wpm with 80% accuracy.

Physical Requirements

This position requires frequent travel, community-based work, mobility throughout various environments, and the ability to assist individuals as needed. Physical activities may include standing, walking, climbing stairs and ramps, lifting up to 50 pounds or more, pushing/pulling wheelchairs, bending, reaching, and transferring individuals safely when required.

Why Join DSSW?

At DSSW, you'll have the opportunity to make a meaningful impact in the lives of individuals with disabilities while working alongside a team dedicated to compassion, inclusion, and excellence in service delivery.

Company Description

Founded in 1993, Disability Services of the Southwest (DSSW) is one of the largest providers of support services to people with disabilities and the elderly in the State of Texas. Our services include personal attendant services, nursing and therapies, as well as assistance in home modifications, adaptive aids, job coaching and supported employment.

DSSW is licensed by the state to provide a wide range of services to persons with disabilities including Community Living Assistance and Support Services (CLASS), Consumer Directed Services (CDS), Deaf-Blind with Multiple Disabilties (DBMD), as well as private pay care for the elderly and people with disabilities.

DSSW's programs are designed to assist persons with disabilities in achieving the greatest degree of independence possible within their community. The evaluation process by a nurse and the interview process by a program director and your independent case manager assure that an individual's needs are identified so that they can be met by the services available in each program.

All programs are driven by consumer choice and a people first philosophy.

Disability Services of the Southwest is an Equal Opportunity Employer.