Claims Unit Manager

AAA - American Automobile Association; United States; Remote; USD 117,000 - 157,000; Full time

Job summary

A leading company in the automobile association sector is seeking a Claims Unit Manager to oversee multiple claims teams. This role involves managing loss and expense, employee development, and ensuring compliance with regulatory standards. The ideal candidate will have substantial experience in claims operations and strong leadership skills. Comprehensive benefits including medical coverage, 401(k) plans, and tuition assistance are offered.

Benefits

Medical, dental, and vision coverage

401(k) plan with company match and pension

Tuition assistance

PTO for community volunteer activities

Wellness program

Employee discounts on memberships, insurance, travel, entertainment, and services

Qualifications

• 7-9 years of claims handling and/or operations experience required.
• 4-6 years of management or supervisory experience preferred.
• Chartered Property Casualty Underwriter (CPCU) designation required.

Responsibilities

• Manage four to ten Claims Teams or specialized functions.
• Ensure claims meet quality and regulatory requirements.
• Recruit, develop, and coach staff for quality claims handling.

Skills

Organizational skills

Planning skills

Communication skills

Interpersonal skills

Leadership skills

Education

Bachelor's degree or equivalent

Job description

Claims Unit Manager

Job Summary
This management leadership position is responsible for managing four to ten Claims Teams or specialized functions within the Claims business unit. The primary functions include effective loss and expense management, employee development and succession planning, training, staffing, performance measurement, and continuous improvement. The role also involves facilitating unit-level strategies to support claims initiatives and ensuring compliance with all regulatory, statutory, and company standards for technical and customer service excellence.



Job Duties

• Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review claim files for quality, monitor audit results, performance reports, and customer survey data. Implement corrective actions as needed.
• Recruit, develop, and coach staff to support quality claims handling. Oversee employee recruitment, identify training needs, and support succession planning. Provide timely employee coaching and performance feedback.
• Support professional growth by providing development opportunities, delegating authority appropriately, and leveraging employee capabilities to meet organizational goals.
• Communicate goals and expectations clearly to team members. Monitor and reinforce behaviors that promote technical excellence and superior customer service. Seek innovative solutions to organizational challenges.
• Maintain effective communication with internal and external customers. Address customer service issues promptly and professionally.
• Prepare reports on performance, costs, staffing, and resource allocation. Participate in meetings to evaluate work processes and administrative projects.
• Contribute to committees and projects aimed at organizational improvement.

Qualifications

• Bachelor's degree or equivalent combination of education and experience (preferred)
• 7-9 years of claims handling and/or operations experience (required)
• 4-6 years of management or supervisory experience (preferred)
• Strong organizational and planning skills
• Excellent oral and written communication skills
• Interpersonal skills necessary for effective leadership
• Ability to lead change effectively
• Valid Driver's License, acceptable DMV record, and minimum liability insurance (required)
• Chartered Property Casualty Underwriter (CPCU) designation (required)

The starting pay range for this position is $117,600.00 - $156,400.00.

Eligible for an incentive program based on organizational, team, and personal performance.

Remarkable benefits:
• Medical, dental, and vision coverage
• 401(k) plan with company match and pension
• Tuition assistance
• PTO for community volunteer activities
• Wellness program
• Employee discounts on memberships, insurance, travel, entertainment, and services

Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees across 21 states serving 17 million members. We value diversity and believe that embracing different backgrounds and perspectives creates a stronger team capable of delivering exceptional service. Since 1902, our organization has built a reputation for excellence, and we seek dedicated, service-oriented professionals to join our team.

"Through dedicated employees, we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer