Claims Trainee, Property Damage

Plymouth Rock Assurance; Port Reading (NJ); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

4 weeks accrued paid time off + 9 paid national holidays

Low cost and excellent coverage health insurance options

Annual 401(k) Employer Contribution

Free onsite gym at Woodbridge Location

Resources for Professional Development

Robust health and wellness program

Various Paid Family leave options

Tuition Reimbursement

Job summary

A reputable insurance company based in Port Reading, NJ is seeking an entry-level claims adjuster to manage Auto Property Claims. The role entails investigating claims, advising stakeholders, and ensuring adherence to regulations. Ideal candidates will possess a Bachelor’s degree or equivalent experience and strong communication skills. The company offers a competitive salary, excellent benefits, and a dynamic work environment focused on employee development.

Qualifications

• Strong customer service, organizational, verbal, and written skills are required.
• Bachelor’s Degree from a four‑year college or university required or 2‑4 years of relevant work experience.
• Basic personal computer skills including working knowledge of Microsoft Office Suite products.

Responsibilities

• Investigate and interpret policy provisions to make a coverage determination.
• Identify and investigate contested coverage claims with recommendations.
• Negotiate and settle claims within individual authority.
• Maintain an effective follow-up system on pending files.
• Advise insureds, claimants, and brokers on the status of the claim.

Skills

Customer service skills

Organizational skills

Verbal communication skills

Written communication skills

Basic personal computer skills

Education

Bachelor's Degree

2-4 years of relevant work experience

Tools

Microsoft Office Suite

Job description

This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations.

Responsibilities

• Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim.
• Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee.
• Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information.
• Analyze the investigation to determine proximate cause, negligence, and damages.
• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within his/her individual authority.
• Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate.
• Maintain an effective follow-up system on pending files.
• Prioritize and handle multiple tasks simultaneously.
• Adjust to fluctuating workload.
• Advise insureds, claimants, brokers on the status of the claim.
• Act as an intermediary between the Company, preferred vendors and customers.
• Resolve all disputes that may arise.
• Ensure that service, loss and expense control are maintained at all times.
• Adhere to privacy guidelines, law and regulations pertaining to claims handling.
• Investigate and initiate subrogation when applicable.
• Handle and respond to arbitration and special civil part lawsuits pertaining to property damage.
• Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations and extended hours.
• Other duties as assigned.

Qualifications

• Strong customer service, organizational, verbal, and written skills are required.
• Basic personal computer skills including working knowledge of Microsoft Office Suite products.
• Bachelor’s Degree from a four‑year college or university required and/or 2‑4 years of relevant work experience.
• Recent college graduates are encouraged to apply!

Salary Range

The pay range for this position is $47,000 to $55,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Perks & Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative, General Business, and Other

Industries

Insurance