Claims Total Loss Specialist

Turo, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Employer-paid medical, dental, and VIS

Equity and benefits

Travel/relocation stipends

In-office perks

Job summary

Turo, Inc. in Phoenix is seeking a Total Loss Claims Specialist to handle high‑complexity claims. You will investigate causation, interpret policies, and decide coverage in cases with significant financial impact to the platform and its hosts.

You will interview customers, gather evidence, negotiate resolutions, and may escalate or review fast‑track decisions. The role requires independent judgment, strong analytical and communication skills, and the ability to manage a caseload across multiple

Qualifications

• Investigative mindset to seek information and analyze evidence.
• Ability to exercise independent judgment beyond established guidelines.
• Explain complex situations clearly.
• Strong organizational skills to manage a pending inventory of claims.
• Proficient in reviewing and evaluating estimates and understanding collision damage theory.
• Excellent verbal and written customer service communication.
• Ability to multitask across technical platforms.
• Proficiency with technology: macOS and Google Docs.

Responsibilities

• Investigate high‑value claims, interpret policies and determine coverage.
• Communicate with customers to gather information and explain procedures.
• Educate hosts and negotiate claim resolutions.
• Investigate escalation requests and participate in special projects.
• Attend meetings, huddles, and trainings.
• Perform other related duties as assigned.

Skills

Investigative mindset

Independent judgment

Explain complex situations

Organizational skills

Verbal and written communication

Multitasking

MacOS proficiency

Google Docs proficiency

Education

Bachelor's degree

Tools

macOS

Google Docs

Job description

## Claims Total Loss SpecialistApply: Arizona: Full time: Posted Today: End Date: October 17, 2026 (30 days left to apply): R-102710# **About the team**# The Total Loss Claims Specialist will handle claims involving higher complexity, requiring significant levels of understanding and interpretation of Turo’s operating policies and procedures. They will independently conduct investigations to understand causation, determine if coverage applies and exercise their judgment on matters of significant financial impact to Turo and Turo’s hosts.# **What you will do*** Utilize their expertise and education to investigate claims with a high financial impact on Turo. They will interpret policies, determine appropriate methods of investigation, interview customers and assess credibility, analyze damages, and determine on behalf of Turo if a host is eligible for Protection.* Communicate with customers to gather information, explain protection and procedures, educate the hosts, explain why coverage is or is not applicable in certain circumstances and effectively negotiate claim resolutions.* Investigate and make recommendations, on behalf of Turo management, for requests for escalation or reconsideration from standard/fast track claims teams, including review of Fair Claims and presentation to arbitration as needed.* Apply your discretion and judgment to waive or make exceptions to process and policy to achieve the right outcome for our host, when warranted.* Participate in special projects, improvement actions or other business changes, including making recommendations on claims process improvements, objectives, and KPIs.* Attend meetings, huddles, 1x1 and training.* Performs other related duties as assigned.# **Your profile*** Investigative mindset to seek out information with the ability to analyze evidence and draw conclusions based on logical reasoning.* Strong ability to exercise independent judgment and decision-making beyond established guidelines and processes.* Ability to explain complex situations, using clear and concise language.* Strong organizational skills, with an ability to independently manage a pending inventory of claims assigned to you.* Proficient in reviewing and evaluating estimates, strong understanding of collision damage theory, to determine both causation and costs.* Communicate clearly, professionally, and empathetically* Strong proficiency in verbal and written customer service communications.* Ability to multitask across technical platforms.* Proficiency with technology: macOS and Google Docs# **Bonus if you have*** Bachelor's degreeFor this role, the target base salary range in Phoenix is $50,000 - $65,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.**Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.**#LI-DNP# **Turo Recruiting Scam Alert:***We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our* *Careers page* *and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs).* *If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at* *[e-mail]*. *Candidates can also report suspicious activity to the* *FTC* *or other appropriate authorities.*# **Turo AI Policy:**Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [e-mail].# # **Benefits*** Competitive salary, equity, benefits, and perks for all full-time employees* Employer-paid medical, dental, and vision insurance (Country specific)* Retirement employer match* Learning & Development stipend to invest in your professional development* Turo host matching program* Turo travel credit* Cell phone and internet stipend* Paid time off to relax and recharge* Paid holidays, volunteer time off, and parental leave* For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activitiesWe are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.