Claims Technician, First Reports

plymouthrock; Fort Washington (Montgomery County); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

4 weeks PTO + 8 holidays + 2 floating

Health insurance (Day 1)

401(k) Employer Contribution

Professional Development assistance

Health and wellness program

Paid Family leave

Tuition Reimbursement

Job summary

The Plymouth Rock Company in the United States is seeking a Claims Technician to be the policyholder’s first point of contact after an auto or homeowner loss. You will report incidents, gather information by phone, and begin the claims process with precision.

Responsibilities include entering accident details into a proprietary system, deciding on claim routing, and alerting the claim office of serious injuries or large losses, all while delivering excellent customer service in a team

Qualifications

• Must have a high school diploma.
• Customer service experience is required.
• Proficient computer skills are required.
• Ability to work in a team environment is required.
• Excellent communication skills are required.

Responsibilities

• Report accidents policyholders have been involved in by obtaining information over the phone.
• Input accident information into a proprietary system.
• Make decisions on whether or not to re-route a claim or to alert the claim office of a serious injury or major loss.

Skills

High school diploma

Customer service experience

Proficient computer skills

Ability to work in a team environment

Excellent communication skills

Education

High school diploma

Job description

The Claims Technician is the policyholder’s first point of contact after an auto or homeowner loss. They are responsible for reporting accidents that have occurred to the policyholder.

RESPONSIBILITIES

• Report accidents policyholders have been involved in by obtaining information over the phone.
• Input accident information into a proprietary system.
• Make decisions on whether or not to re-route a claim or to alert the claim office of a serious injury or major loss.

QUALIFICATIONS

• High school diploma
• Customer service experience
• Proficient computer skills
• Ability to work in a team environment
• Excellent communication skills

SALARY RANGE

The pay range for this position is $37,500to $46,500annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.