Claims Associate, PD

plymouthrock; Mount Laurel Township (NJ); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

4 weeks accrued PTO + 8 paid holidays

Health insurance from Day 1

Annual 401(k) employer contribution

Professional development resources

Wellness program & reimbursements

Paid family leave

Tuition reimbursement

Job summary

Plymouth Rock seeks a dedicated Auto Property Claims adjuster in New Jersey. This role handles coverage determinations and liability assessments, often in a fast-paced, phone-driven environment.

No prior claims experience required; comprehensive paid training provided. The ideal candidate demonstrates strong customer service, communication skills, and the ability to manage multiple tasks while adhering to privacy guidelines and company policies.

Qualifications

• Bachelor’s Degree from a four-year college or university required and/or 2-4 years of relevant work experience.
• Recent college graduates are encouraged to apply!
• Strong customer service, organizational, verbal, and written skills are required.
• Basic PC skills including MS Office.

Responsibilities

• Investigate and interpret policy provisions to make a coverage determination in auto property claims.
• Identify and investigate contested coverage claims with recommendation for coverage committee.
• Investigate auto accidents to make liability assessments including interviews and records gathering.
• Analyze investigations to determine proximate cause, negligence, and damages.
• Adjust reserves as necessary and prepare dispatch instructions for field personnel.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Start your career with us! Recent college graduates are encouraged to apply. No prior claims experience is required. You will receive comprehensive paid training and the opportunity to build a rewarding career in the insurance industry. This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations.

RESPONSIBILITIES

• Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim.
• Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee.
• Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information.
• Analyze the investigation to determine proximate cause, negligence, and damages.
• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within his/her individual authority.
• Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate.
• Maintain an effective follow-up system on pending files.
• Prioritize and handle multiple tasks simultaneously.
• Adjust to fluctuating workload.
• Advise insureds, claimants, brokers on the status of the claim.
• Act as an intermediary between the Company, preferred vendors and customers.
• Resolve all disputes that may arise.
• Ensure that service, loss and expense control are maintained at all times.
• Adhere to privacy guidelines, law and regulations pertaining to claims handling.
• Investigate and initiate subrogation when applicable.
• Handle and respond to arbitration and special civil part lawsuits pertaining to property damage.
• Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations and extended hours.
• Other duties as assigned.

QUALIFICATIONS

• Strong customer service, organizational, verbal, and written skills are required.
• Basic personal computer skills including working knowledge of Microsoft Office Suite products.
• Bachelor’sDegree from a four-year college or university required and/or 2-4 years of relevant work experience.
• Recent college graduates are encouraged to apply!

SALARY

The pay range for this position is $50,000 to $59,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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