Claims Technician

HINCX Hiscox Inc.; Atlanta (GA); Hybrid; USD 60,000 - 73,000; Full time

Benefits offered by this job

Competitive salary and bonus

401(k) with company matching

Comprehensive health insurance

Vision and dental coverage

Paid time off

Paid parental leave

Sabbatical after 5 years

Adoption assistance and travel support

Well-being program

Charitable donation matching

Dynamic, collaborative culture

Job summary

The Hiscox US Claims team is seeking a Claims Technician to provide operational and administrative support across the claims organization. You will obtain documents to close files, ensure SIR is satisfied, and accurately document files with all relevant materials per policy.

The role requires strong verbal and written communication and aims to deliver excellent customer service. The position is hybrid, two office days weekly, with competitive salary and benefits.

Qualifications

• 0-3 years of experience in the insurance industry or transferrable skills
• Basic knowledge of insurance claims handling practices
• Strong verbal and written communication skills
• B.A./B.S degree from an accredited College or University (preferred)
• Experience working at a law firm or as a paralegal (considered)
• Commitment to professional development and learning
• Shadowing other coworkers to improve awareness of Hiscox's broader business

Responsibilities

• Obtains documents necessary to close a file (release, dismissal, final invoices)
• Ensures the deductible or SIR is satisfied and notated before closing a file
• Documents claim files with all relevant documentation per policy
• Keeps a task/diary on every file and follows up per policies
• Drafts correspondence identifying self as the Closer
• Supports multiple teams in the Claims organization
• Submits invoices timely for payment and ensures file is documented
• Closes files in a timely manner
• Provides excellent customer service to internal and external partners, insureds and colleagues

Skills

Strong verbal communication

Strong written communication

Basic insurance claims knowledge

Attention to detail

Education

B.A./B.S degree (preferred)

Job description

Job Type: Permanent

Build a brilliant future with Hiscox Claims Technician

The Role:

The Claims Technician provides operational and administrative support to the claims team.

This includes, but is not limited to:

• Obtains documents necessary to close a file (release, dismissal, final invoices and ensure invoices are paid before file closing)
• Ensures the deductible or SIR is satisfied and notated before closing a file
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities
• Keeps a task/diary on every file and follows up per company policies
• Drafts correspondence to customers and defense counsel to identify yourself as the Closer on the file
• Supports multiple teams in the Claims organization
• Timely submits invoices for payment and ensure the file is documented
• Timely closes files
• Provides excellent customer service to internal and external partners, insureds and colleagues

The Team:

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox's strong brand built on a long history of outstanding claims handling.

Requirements:

• 0-3 years of experience in the insurance industry or another industry with transferrable skills
• Basic knowledge of insurance claims handling practices
• Strong verbal and written communication skills
• B.A./B.S degree from an accredited College or University (preferred)

Additional Factors Considered:

• Other prior insurance experience in another department or function, such as operations or underwriting
• Experience working at a law firm or as a paralegal
• Commitment to professional development and learning
• Experience "shadowing" other co-workers in a different business unit to improve awareness of Hiscox's broader business

What We Offer:

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short-term disability and long-term disability coverage
• 24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase 5 PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative and values-driven culture
• Modern and open office spaces, complimentary drinks
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

Salary:

Salary: $60-$73k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

**Please note that this position is hybrid and requires two (2) days in our office weekly**

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We're a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we're a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values - such as integrity and courage - where our people always pull together to do the right thing for each other and our customers, then we'd love to hear from you.