Claims Technician

Hiscox; Atlanta (GA); Hybrid; USD 60,000 - 73,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance

Paid time off

Sabbatical after 5 years

Parental leave

Job summary

Hiscox in Atlanta, GA is seeking a Claims Technician to provide operational support to the US Claims team. You will gather documents, ensure deductible/SIR satisfaction, and accurately document claim files while adhering to policies and regulatory requirements.

The role supports multiple teams, handles invoicing, and maintains thorough file notes. This position offers a hybrid schedule with competitive benefits and a salary range of $60,000–$73,000 per year.

Qualifications

• 0-3 years of experience in the insurance industry or related field.
• Strong verbal and written communication skills.
• Bachelor's degree preferred from an accredited college or university.

Responsibilities

• Obtain documents needed to close a file (release, dismissal, final invoices) and ensure invoices are paid before closing.
• Notate and verify deductible or SIR is satisfied before closing a file.
• Document claim files with all relevant materials in compliance with policies and regulatory authorities.

Skills

Insurance claims handling

Communication skills

Attention to detail

Education

Bachelor's degree (BA/BS)

Job description

Job Type:PermanentBuild a brilliant future with HiscoxClaims TechnicianThe Role:The Claims Technician provides operational and administrative support to the claims team. This includes, but is not limited to:Obtains documents necessary to close a file (release, dismissal, final invoices and ensure invoices are paid before file closing)Ensures the deductible or SIR is satisfied and notated before closing a fileAccurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authoritiesKeeps a task/diary on every file and follows up per company policiesDrafts correspondence to customers and defense counsel to identify yourself as the Closer on the fileSupports multiple teams in the Claims organizationTimely submits invoices for payment and ensure the file is documentedTimely closes filesProvides excellent customer service to internal and external partners, insureds and colleaguesThe Team:The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.Requirements:0-3 years of experience in the insurance industry or another industry with transferrable skillsBasic knowledge of insurance claims handling practicesStrong verbal and written communication skills B.A./B.S degree from an accredited College or University preferredAdditional Factors Considered:Other prior insurance experience in another department or function, such as operations or underwritingExperience working at a law firm or as a paralegalCommitment to professional development and learningExperience “shadowing” other co-workers in a different business unit to improve awareness of Hiscox’s broader businessWhat We Offer:Competitive salary and bonus (based on personal & company performance)401(k) with competitive company matchingComprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)Company paid group term life, short- term disability and long-term disability coverage24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase 5 PTO daysPaid parental leave4 week paid sabbatical after every 5 years of serviceFinancial Adoption Assistance and Medical Travel Reimbursement ProgramsAnnual reimbursement up to $600 for health club membership or fees associated with any fitness programRecipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness programDynamic, creative and values-driven cultureModern and open office spaces, complimentary drinksSpirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA FoundationSalary: $60-$73kThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.**Please note that this position is hybrid and requires two (2) days in our office weekly**#LI-RM1Work with amazing people and be part of a unique culture