Claims Technical Specialist

Penn National Insurance; Harrisburg (Dauphin County); On-site; USD 90,872 - 124,949; Full time

Benefits offered by this job

Annual incentive program

Flexible working hours

Job summary

Penn National Insurance is seeking a Claims Technical Specialist in Harrisburg, PA. This role manages complex claims, ensuring fair and timely resolutions while providing litigation oversight and control over claim expenses.

The ideal candidate will have over 5 years of experience in the casualty claims industry with a strong focus on litigation. Responsibilities include mentoring claims staff and negotiating settlements. Candidates within the Harrisburg area are preferred.

Qualifications

• 5+ years of experience in casualty claims, focusing on litigation.
• Adjuster's license or willingness to obtain one required.
• Strong interpersonal skills and ability to work independently.

Responsibilities

• Manage complex claims ensuring fair and timely resolutions.
• Provide litigation oversight and control claim expenses.
• Mentor and train claims staff to improve quality.

Skills

Litigation management

Communication skills

Negotiation skills

Attention to detail

Education

Bachelor’s degree

IIA Certificate in General Insurance

Tools

Microsoft Office

Claims management software

Job description

Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, is a leading regional third‑party claims administration firm that provides risk management services to customers and is seeking a Claims Technical Specialist. The ideal candidate will have experience in Title 59, excess companies, professional liability (public officials, police professional/legal law enforcement liability and employment practice liability (ELP)).

The Claims Technical Specialist manages complex claims ensuring fair, timely, and cost-effective resolutions. This role provides expert litigation oversight, controls claim expenses and supports negotiation and settlement strategies. The Claims Technical Specialist also serves as a technical resource and mentor, assisting in the training and development of claims staff while partnering with claims leadership to deliver high‑quality outcomes for self‑insured clients.

The ideal candidate will reside in the Harrisburg, PA or New Jersey area.

Essential Duties and Responsibilities

• Develops Sr. Claims Representatives, Claims Representatives and Claims Associates strengthening their litigation techniques and gaining a high level of quality through training and seminars.
• Handles a specific caseload of claims of complex nature involving litigation, subrogation and indemnity.
• Supports the President, Regional Vice President, Claims Manager, and/or CSO Team Leader by providing training, education, guidance and development of employees as it relates to litigation.
• Effectively controls and directs claims personnel in litigation matters to achieve a fair and reasonable settlement by assisting the Sr. Claims Representatives, Claims Representatives I and Claims Representative II with coverage questions, assigning counsel and negotiations.
• Effectively evaluates and establishes relationships with attorneys and other insurance companies in order to promote and secure economical, equitable, and timely settlement of claims involving litigation.
• Adheres to specific client handling instructions for each Self-Insured client.
• Efficiently uses the computer systems on a regular basis and assumes responsibility for learning new systems/software made available.
• Controls all aspects of litigation to reduce expenses by handling litigation matters expediently and effectively.
• Regularly prepares claims summaries, attends client meetings and presents claims information.
• Prepares and presents annual stewardship reports.
• Completes quarterly excess reports in accordance with the policies provisions.
• Attends oral presentations on renewals to retain existing clients or potential new business.

Qualifications

• Bachelor’s degree and/or successful completion of continuing education opportunities in casualty claims handling and litigation preferred
• IIA Certificate in General Insurance and Associate in Claims courses desirable.
• Adjuster’s license or be willing to obtain one as required

Experience

• Minimum of 5-years’ experience in a casualty claims industry with emphasis on litigation

Technical/ Professional Knowledge

• Must have excellent demonstrated communication skills, both oral and written
• Must have excellent demonstrated inter-personal skills
• Must have excellent demonstrated organization skills, with the ability to work independently
• Must be detail oriented, as assigned work requires significant attention to detail
• Personal Computer skills, with an emphasis on Microsoft products
• Ability to work within a team-oriented, fast-paced, customer-focused environment
• Extensive knowledge of tort law, federal and state laws applicable to all types of claims encountered; Unfair Claims Settlement Practices Act, insurance policy coverages and provisions, and medical, legal, automotive and construction terminology
• Must have well developed negotiation skills.

The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is $90,872.67 - $124,949.91. Additionally, you may be eligible to participate in our annual incentive program, depending on your eligibility under the plan.

Job Requirements (as required by ADA- Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
• Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
• Must be able to access and enter information accurately using automated systems.
• Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays required.