Claims Technical Director Casualty - Auto Liability

Hanover Insurance Group, Inc.; New York, Northern (NY, KY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

401K with company match

PTO

Cultural Awareness Day in support of E

On-site medical/wellness center (Worc)

Job summary

The Hanover Insurance Group is seeking a Claims Technical Director Casualty - Auto Liability to lead technical excellence across high-exposure casualty claims. This role requires guiding complex caseloads, coaching handlers, and aligning strategies with coverage and litigation goals.

Roles include exposure evaluation, reserving guidance, and collaboration with defense counsel to optimize outcomes. Remote or hybrid work options are available across multiple U.S. locations.

Qualifications

• 10+ years of casualty claims experience, including complex, high-severity and litigated claims.
• Bachelor’s degree or equivalent; professional credentials are a plus (CPCU, AIC, SCLA, JD).
• Strong coverage analysis, investigation strategy, litigation management and negotiation skills.

Responsibilities

• Act as a senior technical resource for complex casualty claims, including auto bodily injury and high-exposure lawsuits.
• Coach core liability claim handlers on exposure mitigation, reserving and claim lifecycle.
• Lead detailed technical reviews to ensure thorough investigations and accurate valuations.
• Provide guidance on coverage, damage evaluation, exposure assessment, and settlement strategy.
• Partner with defense counsel and manage litigation strategies aligned with company objectives.

Skills

Casualty claims

High-severity claims

Coaching & mentoring

Coverage analysis

Litigation coordination

Education

Bachelor's degree or equivalent

CPCU / AIC / SCLA / JD

Job description

Claims Technical Director Casualty - Auto Liability

Richmond, VA, USA •

Syracuse, NY, USA •

Worcester, MA, USA •

Itasca, IL, USA

Job Description

Posted Wednesday, August 26, 2026 at 4:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

Our Claims Department is currently seeking a Claims Technical Director Casualty - Auto Liability to join our growing team.

This is an exempt, full time, fully remote or hybrid out of our Itasca, IL, Worcester, MA, Syracuse, NY, Howell, MI or Richmond, VA office.

POSITION OVERVIEW:

The Claims Technical Director Casualtyis atechnicalsubject matter expertresponsible foradvancing technicalexcellenceand decisionmakingacross high severity,complex,litigated claims.Thisroleprovidesoversightand strategic guidance on large, complex, andhigh ‑ exposure casualty claims. Coaches core liability claim handlers on all aspects of the claim’s lifecycle including coverage, liability, risk transfer, litigation management, exposure evaluation, reserving and negotiation. Ensures consistent application of best practices, supports sound reserving, and drives optimal claim outcomes.

IN THIS ROLE, YOU WILL:

• Act as a senior technical resourceand provide subject matterexpertisefor complex casualty claims, including auto bodily injury, general liability, premises liability, products liability, and high-exposure lawsuits.


• Collaborate withand coachassigned core liabilityclaim handlerson claims that meet defined complexity criteria, following the claim as long as needed to support exposure mitigation.


• Conduct detailed technical reviews of claim files to ensure thorough investigation,accurateliability assessment, and effective litigation strategiesto spot claim trends and improve performance.


• Provideguidanceclaimshandlers on coverage analysis,damagesevaluation, and exposure assessmenttopromote strong claim handling and improve claim decisions.


• Supportclaimhandlers throughout the lifecycle of complex claims, including:
  
  
  
  • Investigation:Ensurethoroughfact-gatheringand documentation.
  
  
  • Evaluation:Adviseoncase valuation strategies and exposure analysis.
  
  
  • Reserving: Recommend reserve adequacy and adjustments based on claim developments.
  
  
  • Litigation Management:Partnerwith defense counsel, assess legal strategies, and ensurealignment with companyobjectives.
  
  
  • Resolution Strategy:Guidenegotiation approaches and settlement decisions foroptimaloutcomes.
  
  

Coaching & Development:

• Develop core liabilityclaim handlersthrough roundtables, one on one coaching, collaboration on claim and litigation strategy, and role modelingto strengthen technical competencies(strategy, analysis,planning,anddocumentation)and enhance claims management performance.


• Assess andcommunicateprogress ofclaimhandlers, including observation of readiness for more advanced claim handling roles.


• Deliver feedback, training, and claims trend insights to improve team skillsets and consistency.


• Partner with theCasualty Claims leadershiptoidentifyrisk trends, operational opportunities, and process improvement initiatives.


• Assistin shaping claims handling strategies, policies, and standards across the casualty organization.

WHAT YOU NEED TO APPLY:

• 10+ years of casualty claims experience, including complex, high-severity, and litigated liability claims , management experience a plus


• Bachelor’s degree or equivalent experience required; CPCU, AIC, SCLA, JD, or similar credentials a plus


• Demonstrated expertise in coverage analysis, investigation strategy, litigation management, and negotiation with high severity exposures


• Strategic decision-making skills with a history of consistent quality, accurate reserving, and outcome optimization


• Ability to influence without authority; strong communicator and collaborator, and ability to turn complex facts into clear direction


• Proven ability to effectively coach, mentor, and influence claim handlers of varying experience levels


• Executive presence with strong collaboration skills and the ability to operate effectively in a matrixed claims environment

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance


• 401K with a company match


• PTO


• Cultural Awareness Day in support of IDE


• On-site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.