Claims Team Manager, Workers Compensation West Region

Liberty Mutual Insurance; Lake Oswego (OR); On-site; USD 90,000 - 125,000; Full time

Job summary

Liberty Mutual Insurance seeks a Claims Team Manager for Workers' Compensation to lead a multi-state team serving Helmsman Account ADP TotalSource. You will drive performance, coach staff, and maintain strong relationships with agents and policyholders.

The role emphasizes continuous improvement, compliance, and effective use of our Liberty Management System to deliver exceptional claim service and outcomes.

Qualifications

• Advanced knowledge of Workers' Compensation claims investigation, reserving, insurance legal/regulatory environment, litigation and fraud awareness.
• Ability to get work done through others, communicate effectively, plan/organize, analyze/solve problems, and focus on the larger picture.
• BS/BA degree or equivalent with at least 6 years of related experience.
• Workers' Compensation claims experience required.
• Claims management or leadership experience desired; experience with dedicated accounts preferred.

Responsibilities

• Supervises day-to-day operations for the claims staff by prioritizing, scheduling and coaching on reviewing, analyzing, investigating, negotiating and settling claims per standards.
• Builds a high-performing staff through candidate selection, onboarding, and performance management with regular coaching.
• Drives continuous improvement and ensures use of Liberty Management System to foster problem solving and standard work.
• Maintains internal/external customer relationships; primary contact for agents, brokers, and policyholders.
• Hosts claim reviews in person or by phone; manages Special Service Instructions and presents to customers as needed.
• Coaches to improve technical expertise; monitors reserves, settlements and payments within authority; reviews inventory and quality metrics.
• Uses data analytics to monitor production, inventory, financials, and quality and to communicate team performance.

Skills

Leadership

Workers' Compensation knowledge

Team coaching

Stakeholder communication

Data analytics

Education

BS/BA degree or equivalent

Tools

Liberty Management System

Job description

Liberty Mutual has an immediate opening for a Claims Team Manager to lead a Workers Compensation team dedicated to Helmsman Account ADP TotalSource.

In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others. A leader explores opportunities to continuously improve within a constantly changing environment. A leader challenges each team member to exceed expectations while developing professionally. A leader understands the vision of Liberty Mutual and can translate how their team’s work connects to that vision. A leader confidently communicates what extraordinary claim service looks like and empowers their team to achieve superior result. The Claims Team Manager leads a team of Claims Specialists who manage a varied portfolio of Workers Compensation claims to achieve the best possible outcomes and deliver an exceptional customer experience. The Claims Team Manager contributes to the organization’s success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment. If you reside within a 50-mile radius of a Commercial Claims Office, you will be required to go to the office twice a month (subject to change).

Due to customer needs, the selected person must be located in a West Coast State (OR, NV, CA or AZ preferred).

Responsibilities

• Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.
• Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.
• Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work.
• Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents, brokers and policyholders.
• Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately.
• Often called upon to do presentations for existing and prospective customers.
• Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.
• Coaches to improve technical expertise within the team
• Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds.
• Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement.
• Manages compliance within internal and external parameters, including oversight of Liberty Mutual/Helmsman state licensing compliance and adherence to fair claims practices.
• Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices.
• Responsibilities will include CA with a focus on other States
• Responsibilities will lead multi-states and multiple groups

Qualifications

• Advanced knowledge of Workers Compensation Claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
• Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.
• Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.
• Workers Compensation claims experience required.
• Claims management or demonstrated leadership experience desired.
• Experience with dedicated accounts preferred.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco