Claims Team Lead - Workers Compensation (Dedicated Client) | Concord, CA

Sedgwick Claims Management Services Ltd; Concord, Northern (CA, KY); Hybrid; USD 105,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K on day one

Paid time off (PTO)

Disability insurance

Life insurance

Employee assistance

Job summary

Sedgwick Claims Management Services Ltd is seeking a Claims Team Lead in Concord, CA, hybrid (2 onsite days). You will oversee examiners and staff handling WC claims for a dedicated client, ensure quality adjudication, and provide jurisdictional guidance.

The role emphasizes training, process improvement, and strong client relationships. Ideal candidates will have California WC experience, at least 6 years in claims, 2 years in supervisory roles, and relevant certifications.

Qualifications

• Requires 6 years of claims experience, including 2 years as a claims supervisor.
• California workers' compensation claim handling experience.
• Professional certification relevant to the line of business preferred.

Responsibilities

• Oversee a team of examiners and technical staff handling workers' compensation claims for a dedicated client.
• Provide training and monitor individual claim activities and productivity.
• Offer technical and jurisdictional guidance on claims adjudication and reserve evaluations for high-cost cases.
• Act as second-level appeal authority for client and claimant issues.

Skills

Team leadership

Claims adjudication

Training & coaching

Quality reviews

Complex claims handling

Education

Bachelor's degree preferred

High School Diploma or GED

SIP Certified

Job description

## Claims Team Lead - Workers Compensation (Dedicated Client) | Concord, CAApply: Concord, CA: Full time: Posted Today: R78921By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceClaims Team Lead - Workers Compensation (Dedicated Client) | Concord, CAAre you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? * Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.* Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.* Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.* Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.* Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.* Enjoy flexibility and autonomy in your daily work, your location, and your career path.* Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. **ARE YOU AN IDEAL CANDIDATE?** We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion. **OFFICE LOCATIONS**Concord, CA (Hybrid - 2 Days Onsite) **PRIMARY PURPOSE OF THE ROLE:** Oversees a team of examiners and technical staff handling workers compensation claims for a dedicated client. Manages workloads, provides training, and monitors individual claim activities. Offers technical and jurisdictional guidance on claims adjudication and maintains regular diaries, especially for complex or high-exposure case. **ESSENTIAL RESPONSIBLITIES MAY INCLUDE*** Supervises a team of examiners and technical operations colleagues, delegating duties as needed and ensuring proper licensing and documentation standards.* Provides technical and jurisdictional guidance on claims adjudication, including quality reviews and reserve evaluations for high-cost or complex claims.* Acts as a second-level appeal authority for client and claimant issues, implementing final decisions.* Identifies trends, issues, and opportunities for process improvement; advises management and coordinates related projects.* Monitors third-party and sensitive claims, including litigated and vocational rehabilitation cases.* Maintains professional client relationships, offering recommendations and written summaries as needed.* Ensures accurate claim coding and documentation by examiners. **QUALIFICATIONS**Education & Licensing: 6 years of claims experience or equivalent combination of education and experience required to include two (2) years claims supervisor experience.* High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred.* Professional certification as applicable to line of business preferred. **Licensing / Jurisdiction Knowledge:** California workers compensation claim handling experience | SIP Certified **TAKING CARE OF YOU*** Flexible work schedule.* Referral incentive program.* Career development and promotional growth opportunities.* A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. **WORK ENVIRONMENT**When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**Physical:** Computer keyboarding, travel as required**Auditory/Visual:** Hearing, vision and talking As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $105,000-$118,000/yr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. #Hybrid #Claims #SupervisorQualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.## If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.