Claims Support Specialist I – SSDI & Veteran Benefits

allsup; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Disability Insurance (short/long term)

Life insurance

Paid time off

Paid holidays

FSA/HSA

Tuition reimbursement

Pet insurance

Employee assistance program

Job summary

Allsup LLC is seeking a Support Specialist to assist in processing referrals, building claim files, and handling paperwork for SSDI and Veteran’s Disability claims. You will manage demographic data, mail correspondence, and ensure timely, accurate filing and communication with SSA and claimants.

The role requires meticulous data handling, strong written and verbal communication, and the ability to work across multiple computer systems.

Qualifications

• Experience in customer service-related field.
• Ability to work in a fast paced and multi-tasking environment.
• Ability to input accurate data into our various computer systems.
• Excellent grammar, spelling, oral and written professional communication skills.
• Must possess problem-solving abilities.
• Ability to navigate multiple computer systems and screens simultaneously.
• Must display a high level of initiative and drive to succeed.

Responsibilities

• Process a wide-variety of administrative tasks, aimed at building claimants’ case files to include claimant demographic and client-specific data.
• Mail appropriate correspondence to the claimant or SSA including authorization forms, as needed, while ensuring deadlines are met and quality standards are maintained.
• Review and process authorization forms to ensure accuracy, according to the Social Security Administration’s strict guidelines.
• Review and process all incoming mail, e-mail, and e-faxes, and ensure documents are properly associated with the appropriate case files.
• Exhibit a high level of attention to detail in reviewing, creating, and updating claimant files.
• Conduct follow up activity with government agencies regarding status and claimants as needed.
• Document case notes, thoroughly recording conversations and actions taken.
• Maintain strict confidentiality of claimant information, procedural manual, and other proprietary information.

Skills

Customer service

Multitasking

Data entry

Communication skills

Problem solving

Software navigation

Initiative

Job description

Allsup LLC is seeking a Support Specialist to assist in processing referrals, building claim files, and handling paperwork for SSDI and Veteran’s Disability claims. You will manage demographic data, mail correspondence, and ensure timely, accurate filing and communication with SSA and claimants.

The role requires meticulous data handling, strong written and verbal communication, and the ability to work across multiple computer systems.