Claims Supervisor, Florida NSA

Clearcover; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Clearcover, a leading insurance provider, is seeking a Claims Supervisor for the Florida NSA market. The ideal candidate will lead a team in ensuring operational excellence and improved customer experience. This role offers a unique opportunity to develop claims operations while responding to the complexities of Florida's auto claims environment.

Benefits

Medical, dental, and vision insurance

401(k) with company contribution

Flexible work locations

Generous vacation and holidays

Qualifications

• 7-10 years in auto claims, particularly Florida PIP.
• 3-5 years of leadership experience.
• High exposure claim handling and expert PIP Knowledge.

Responsibilities

• Lead and develop a team of claims professionals.
• Oversee claims activities ensuring compliance with policies.
• Drive fraud prevention measures and customer advocacy.

Skills

Analytical Thinking

Leadership

Customer Focus

Communication

Education

Bachelor's Degree

Tools

Mitchell Decision Point

Job description

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This range is provided by Clearcover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

Who is Clearcover?

The Future of Car Insurance, Powered by You.

Clearcover is revolutionizing the industry, putting our customers in the driver's seat. Founded in 2016, Clearcover is built on a simple premise: provide affordable, hassle-free car insurance with one of the industry's fastest claims experiences. We challenge the status quo, redefining what it means to truly put the customer first.

We're rapidly growing and recognized for it! Clearcover has been featured on the Inc. 5000 Fastest Growing Privately Held Companies list and the Deloitte Technology Fast 500 list, raising over $560 million in funding to date.

We've also been honored on Insurance Business America's Top Insurance Employers list and CNBC's World's Top Insurtech Companies, with Forbes naming us one of America's Best Insurance Companies in 2025.

What is an Claims Supervisor, Florida NSA?

We are seeking an experienced and visionary Claims Supervisor, Florida NSA to lead a team of dedicated claims professionals. This is a unique opportunity to help construct and guide a team from the ground up, ensuring operational excellence and a superior customer experience within the complex Florida NSA environment. While deep Personal Injury Protection (PIP) expertise is essential, this role requires a broader understanding of all aspects of the Florida auto claims market, a passion for developing people, and a knack for identifying efficiency gains.

What Will You Do As a Claims Supervisor?:

• Team Leadership & Development: Lead, mentor, and develop a team of claims personnel, fostering a culture of continuous improvement and excellence. This includes selection, evaluation, performance management, and identifying and addressing skill gaps through targeted training, particularly in effective evaluation, negotiation, low impact strategies, and lawsuit handling.
• Operational Oversight & Excellence: Oversee all claims activities, ensuring strict adherence to established claims policies, procedures, and regulatory requirements specific to Florida, including Medicare compliance. Identify and assess internal trends for efficiency gains and process improvement, contributing to our tech-driven efficiency.
• Florida Market Expertise: Serve as a subject matter expert with deep knowledge of Florida's unique legal and regulatory landscape, particularly concerning PIP, recent tort reforms (HB 837), and Assignment of Benefits (AOB) legislation. Apply a broad understanding of the Florida NSA market's nuances, including common claim types, fraud indicators, and customer pain points.
• Complex Claims & Litigation Management: Provide guidance and oversight for complex and high-value claims, including those involving significant litigation exposure. Work closely with the Legal Department on claims resolution strategies and leverage knowledge of strategies for attorney-represented and litigated injury claims.
• Fraud Prevention & Mitigation: Drive proactive anti-fraud measures within your team, leveraging your understanding of Florida's history of fraud and collaborating with SIU. Ensure claims personnel are adept at identifying inconsistencies, suspicious circumstances, and red flags.
• Customer Advocacy & Resolution: Handle customer complaints, providing appropriate solutions and alternatives, and ensuring timely follow-up for resolution. Champion a dignified, flexible, and transparent experience for NSA consumers.
• Data-Driven Insights & Reporting: Provide in-depth reporting on claims metrics and communicate results effectively to executive leadership, contributing to data-driven adaptation and continuous monitoring of claims data.
• Cross-Functional Collaboration: Effectively collaborate with cross-functional teams, including Underwriting, Recovery Units, SIU, Legal, and Product & Technology teams, to ensure alignment with company objectives and to develop strategies for mitigating risk and reducing claims costs.
• Technology & Process Optimization: Maintain knowledge of training materials, standard procedures, and shared partner guidelines, particularly those related to our claims automation, AI models, and technology integrations (e.g., Snapsheet, Mitchell). Support Clearcover quality assurance initiatives, leveraging tools like AutoQA where possible.
  
  
  

What Do You Need?

Required Education and Experience:

• Bachelor's Degree, or commensurate work experience.
• A minimum of 7-10 years experience in auto claims, with a strong emphasis on Florida PIP claims and a broad understanding of the FL NSA market.
• 3-5 years of prior leadership experience (e.g., as a team leader, supervisor or manager) with a proven track record of providing excellent customer care and managing performance.
• High exposure claim handling and litigation experience is a plus.
• Expert PIP Knowledge: Deep subject matter expertise in Florida Personal Injury Protection (PIP) evaluation, regulations, and legal principles. Expert knowledge and usage of Mitchell Decision Point systems specific to Florida handling.
• Analytical & Strategic Thinking: Strong analytical and problem-solving abilities, with the capacity to assess complex issues, identify internal trends for efficiency gains, and contribute to process improvement.
• Exceptional Leadership & Interpersonal Skills: Empathetic, patient, and influential leader capable of motivating and developing a team. Exceptional interpersonal skills with the ability to connect with and help others.
• Communication Prowess: Capable of writing with impact and communicating complex information clearly and concisely to various audiences, including executive leadership.
• Customer Focus: Strong customer orientation with the ability to balance the needs of the customer with the needs of the business, adapting to different types of individuals, particularly the NSA consumer profile.
• Technological Fluency: Experience with claims-related technology for a national claims program; comfort with and enthusiasm for leveraging AI, automation, and data-driven insights to enhance claims operations.
• Licensing: Ability to obtain and maintain an adjuster’s license as required.
  
  
  

Salary Range: $80,000-$100,000 (Annual USD)

But wait, there’s more:

As a people-first company, your health and well-being is a priority at Clearcover. We offer comprehensive benefits for individuals and families:

• Medical: We offer rich and affordable BCBS plans for you and your dependents. If you select the high deductible health plan, we offer an HRA and contribute to your HSA.
• Dental and vision: We cover 100% of dental and vision premiums for you and your dependents.
• Pre-tax benefits, disability, and life insurance.
• 401(k): We contribute 3%, even if you contribute nothing.
  
  
  

We’ve also curated a stack of perks and benefits that stretch beyond the expected. Our people have access to:

Generous vacation, 12 paid holidays, and parental leave.

Top of the line hardware.

We’re a remote first company, having paved the way for flexible work locations and continue to offer this flexibility. If you are local or in town visiting, you also have the choice to work from our Chicago HQ office.

Remote employees are eligible to work from: AZ, CO, CT, FL, GA, IA, IL, IN, KS, MA, MI, MN, MO, NC, NJ, OK, SC, TN, TX, UT, VA, WI.

Because we are a remote first company, we ask that your internet keep up with our pace. To top it all off, if Clearcover is available in your state, you could have access to an employee discount on auto-insurance! Excited to learn more? Complete the application below!

Did you know that women and minorities are less likely to apply to a position if they don’t match 100% of the job qualifications? Don’t let that be the reason you miss out on this opportunity! We encourage you to apply anyway. Don’t count yourself out!

Clearcover is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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