Claims Supervisor, Complex General Liability

Arthur J. Gallagher & Co. (AJG); Oakland (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

Gallagher, a leading insurance brokerage and consulting firm, is seeking a Claims Supervisor to oversee a team of claims examiners and ensure high-quality handling and client satisfaction. This remote California-based role supports hospitals, public agencies, and school districts with property & casualty claims services.

The position emphasizes supervision, reviews of technical work, and coordination with clients and account teams to maintain accuracy and timely billing.

Qualifications

• High school diploma and 10 years related claim experience required.
• Minimum of five (5) years Property & Casualty liability claims experience required.
• Minimum of two (2) years supervisory experience required.
• Strong verbal and written communication skills.
• Must be organized and detail oriented.
• Bachelor's degree preferred.

Responsibilities

• Assist directly with client questions, concerns and/or issues.
• Handle personal claim file caseload as assigned.
• Assist with balancing Examiner pending files.
• Reviews Examiner technical work product and reserve adequacy.
• Reviews accuracy of Examiner billable hours.
• Works with Clients/Account Executives/Account Manager’s to schedule, prepare and conduct claim file reviews.

Skills

Strong verbal and written comms

Organized and detail oriented

Analytical and problem solving

Education

High school diploma

Bachelor's degree preferred

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

This is a remote position located in California.

Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

The Claims Supervisor supervises a team of P&L claims examiners, providing support and assistance to ensure proper claims handling and client satisfaction.

How you'll make an impact

• Assist directly with client questions, concerns and/or issues.


• Handle personal claim file caseload as assigned.


• Assist with balancing Examiner pending files.


• Reviews Examiner technical work product and reserve adequacy.


• Reviews accuracy of Examiner billable hours.


• Works with Clients/Account Executives/Account Manager’s to schedule, prepare and conduct claim file reviews.


• Attend JPA or other client meetings.


• Responsible for ensuring claims are listed on agendas for JPA discussion.


• Review Examiner write ups for JPA meetings for technical correctness and readability.


• Approve advance/special invoices.


• Review monthly trust account invoicing.


• Monitor trust account balances.


• Review monthly loss runs.


• Review incident reports


• Other duties as assigned.

About You

Required:

• High school diploma and 10 years related claim experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.


• Minimum of five (5) years Property & Casualty liability claims experience required.


• Minimum of two (2) years supervisory experience required.


• Strong verbal and written communication skills.


• Must be organized and detail oriented.

Preferred:

• Bachelor's degree preferred.

Behaviors:

• Requires exceptional analytical and problem solving skills.


• Ensures flawless and consistent execution of client service instructions and performance guarantees


• Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)