Claims Supervisor - Automotive - VSC

Safe-Guard Products International; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company in the automotive finance and insurance industry is seeking a Claims Supervisor. This role involves supervising a team of Claims Adjusters, ensuring quality customer service, and resolving complex claims. The ideal candidate will have significant supervisory experience and strong communication skills, along with a background in the automotive service industry. The position offers competitive benefits and opportunities for professional growth.

Benefits

Medical, Dental, and Vision Insurance

Flexible Spending and Health Savings Accounts

401(k) with Company Match

Company-paid Disability and Life Insurance

Paid Holidays, Vacation, and Community Service Opportunities

Tuition Reimbursement and Ongoing Training

Qualifications

• 5+ years of supervision, call center, and office experience.
• 3-5 years within Automotive Service Industry.

Responsibilities

• Supervise a team of Claims Adjusters to ensure claims are administered properly.
• Monitor call volume and productivity for quality control.
• Work directly with customers to resolve complex claim issues.

Skills

Leadership

Communication

Problem-Solving

Interpersonal Skills

Education

Bachelor's Degree

High School Diploma

Tools

Microsoft Office

Windows

Job description

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Job Title:

Claims Supervisor, VSC

Location:

US-GA- Atlanta (Sandy Springs- Hybrid)

FLSA:

Exempt

Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Job Summary:

To perform the job successfully, an individual must be responsible for assisting quality and efficient customer service through daily monitoring of a team by providing day-to-day technical support to Claims Adjudicators. Additionally, the Supervisor is responsible for assisting the Manager with customer escalation related to the customer experience.

Responsibilities include:

• Act as role model for company values, providing timely feedback to help others.
• Develop a clear mission for the team aligned with business strategy, coaching team to maintain or improve team unity.
• Communicate effectively with customers, independently develop and/or introduce process changes to improve the customer experience, advocate customer needs, and initiate resolution.

Essential Functions:

• Supervise a team of Claims Adjusters to ensure claims are administered properly within department guidelines.
• Monitor call volume and productivity to ensure proper balance, consistency, and quality control.
• Implement new procedures and amendments to existing procedures when necessary.
• Remain ‘hands on’ and synchronized with claims processing and underwriting to keep current with standards.
• Provide backup to adjusters during peak volumes.
• Work directly with customers, dealers, and agents to resolve complex claim issues.
• Support the department and other areas of the company through ongoing training and guidance.

The above statements describe the general nature of the job and are not an all-inclusive list of responsibilities.

Qualifications:

• Bachelor's degree preferred; High School Diploma or equivalent required.
• 5+ years of supervision, call center, and office experience; insurance and/or financial background preferred.
• 3-5 years within Automotive Service Industry (Technician, Service Advisor, etc.).
• Strong interpersonal, presentation, and communication skills.
• Proficient in Windows and Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).
• Innovative, analytical, problem-solving skills, with sound judgment.
• Leadership experience and ability to teach negotiation and remediation skills.
• Ability to pass a background check and be authorized to work in the U.S.

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) with Company Match
• Company-paid Disability and Life Insurance
• Paid Holidays, Vacation, and Community Service Opportunities
• Tuition Reimbursement and Ongoing Training

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales