Claims Supervisor (Alaska Workers' Compensation)

Elite Tek Services, Inc.; Anchorage (AK); Remote; USD 100,000 - 110,000; Full time

Job summary

A leading claims management firm is seeking a Workers' Compensation Claims Supervisor to oversee claims operations and staff. The ideal candidate will have strong analytical and communication skills, along with an ALASKA claims adjuster license. This position offers a remote work environment, with a preferred residency in Alaska, and includes a comprehensive benefits package.

Benefits

Medical, Dental, Vision Insurance

Disability & Life Insurance

401(k) plan

Paid time off

Paid holidays

Qualifications

• Bachelor’s degree in a related field (preferred).
• Three (3) to five (5) years related experience.
• ALASKA claims adjuster license is required.

Responsibilities

• Directly supervises examiners and clerical staff.
• Reviews and addresses scheduled claims issues.
• Prepares for claim audits and reviews audit results.
• Coordinates and leads training sessions for staff.
• Ensures daily caseload staffing requirements are met.

Skills

Technical knowledge of statutory regulations

Ability to prioritize tasks and meet deadlines

Strong analytical skills

Proficient in Word and Excel

Excellent written and verbal communication skills

Ability to manage employees of various skill levels

Excellent interpersonal skills

Education

Bachelor’s degree in a related field

Three to five years related experience

Job description

Overview

Position: Workers' Compensation Claims Supervisor (ALASKA jurisdiction)

Employment Type: Direct Hire Perm - Full Time Salaried

Salary: $100,000 - $110,000 (depending on experience)

Location: Remote (work from home). Preferably domiciled in Alaska, but not required.

Licenses: ALASKA claims adjuster license is required for supporting Alaska work comp claims.

Positons Supervised

Directly: Claims Examiners, Claims Assistants; may supervise File/Mail Clerks and Administrative Assistants

Position Summary

This position requires considerable interaction with the client, management, other Claims Examiners, and other COMPANY staff.

Duties and Responsibilities

• Directly supervises examiners and clerical staff. Includes monitoring attendance, job performance, evaluations, and disciplinary issues.
• Reviews and addresses scheduled claims issues, such as initial and periodic reviews, delays, denials, etc.
• Reviews and approves reserve changes, awards, and payments within Company and Client guidelines.
• Performs file reviews to monitor compliance with policies and laws.
• Establishes appropriate supervisory diaries on claim files and completes pending diaries on or before scheduled due dates.
• Prepares for claim audits, reviews audit results, and provides appropriate rebuttal feedback.
• Coordinates and leads training sessions for staff on updated laws, policies, and procedures.
• Ensures daily caseload staffing requirements are met.
• Responds to claimant and vendor concerns and issues as needed.
• Ensures client servicing instructions are being adhered to.
• Analyzes monthly client reports.
• Facilitates internal and external audits.
• Attends client file-staffing meetings in-person or telephonically.
• Other duties as assigned.

Essential job function.

Qualifications

Education/Experience: Bachelor’s degree in a related field (preferred); three (3) to five (5) years related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Technical knowledge of statutory regulations.
• Ability to work on a diary system, prioritize tasks and meet strict deadlines.
• Strong analytical skills.
• Proficient in Word and Excel.
• Excellent written and verbal communication skills, including ability to convey technical details to claimants, clients, and staff.
• Ability to manage employees of various skill levels.
• Excellent interpersonal skills.

Other Qualifications: ALASKA claims adjuster license is required. Preferably domiciled in Alaska.

Benefits

• Medical, Dental, Vision, Disability & Life Insurance
• 401(k) plan
• Paid time off
• Paid holidays