Claims Supervisor

Erie Insurance; Peoria (IL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Premier health, prescription, dental,

Pension

401(k) with match

Paid time off

Career development

Disability insurance

Life insurance

Job summary

Erie Insurance seeks an experienced Claims Manager for the Peoria, Illinois Branch Office. The role leads a Zone Operations Team, supervising claims adjusters and staff, with regular Office hours Monday–Friday. Travel to support catastrophe operations may be required.

Essential functions include hiring, training, reviewing claims for coverage and reserves, and coordinating with leadership on procedures. A driver’s license and state licensing as needed are required.

Qualifications

• High school diploma or equivalent and six years of claims related experience required; or an Associate degree and four years of claims related experience; or a Bachelor's degree and two years of claims related experience.
• Experience using estimating software is preferred.
• Completion of Associate in Claims (AIC) designation preferred.
• Appropriate licenses as required by applicable state(s), including the ability to secure and maintain multiple licenses as business needs require.

Responsibilities

• Oversee operations of designated area of authority and supervise staff.
• Hire, train, and evaluate personnel; manage performance assessments.
• Review claims files for coverage and reserves and provide guidance as needed.
• Resolve unusual coverage questions and conduct necessary research.
• Maintain knowledge of adjusters’ files and applicable laws.
• Participate with the Claims Manager on procedures development and approval.
• Handle claim complaints and inquiries and coordinate with outside counsel as required.
• Assist the Claim Manager and may act on their behalf when needed.
• Attend pre-trial functions and trials as necessary.

Skills

Leadership

Claims expertise

Communication skills

Regulatory compliance

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Tools

Estimating software

Investigation tools

Job description

Select how often (in days) to receive an alert:

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are among the 2% of Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of services.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.
  

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Leadership in the overseeing and handling of claims.

• Experience handling personal and commercial auto liability claims is preferred.
• This is an in-office position based at ERIE's Peoria, Illinois Branch Office that will lead a Zone Operations Team. Hours are Monday - Friday 8:00 am - 4:30 pm. Schedule and work location subject to change based on business and service level needs.

Duties and Responsibilities

• Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Reviews claims on a regular basis in accordance with company policy. reviews adjusters’ files for coverage and adequate reserves, acts as a resource for answering claims questions, provides additional services as required and takes action as necessary. Reviews claim correspondence and provides counsel on further action.
• Resolves coverage and other unusual questions within designated authority. Conducts related research as necessary.
• Maintains and applies working knowledge of adjusters’ files and statutory laws.
• Makes recommendations to and participates with the Claims Manager in developing and evaluating claims procedures.
• Handles claim complaints and inquiries.
• Assists the Claim Manager and may act on manager’s behalf as necessary.
• Receives and directs the processing of legal papers served upon ERIE involving claims action and directs activities of outside legal counsel as required.
• Assists in preparation for trial procedures and attends pre-trial functions and trials as necessary.
• Reviews reports, payments and buyer information; and, in some instances, negotiates with salvage auctions and salvage yards on behalf of the company as required.
• Contributes to projects, initiatives, teams, or other assignments to support business strategy, objectives, expectations, or operational outcomes.
• This position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.[AL2.1][AL2.2][RS2.3][AL2.4][RS2.5]

The first five duties listed are functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

Customer Focus (Leader)

Decision Quality (Leader)

Develops Talent (Leader)

Drives vision and purpose (Leader)

Ensures Accountability (Leader)

Instills Trust (Leader)

Nimble Learning (Leader)

Plans and Aligns (Leader)

Values Diversity (Leader)

Self-development (Leader)

Qualifications

Minimum Education and Experience Requirements

• High school diploma or equivalent and six years of claims related experience required; or
• Associate degree and four years of claims related experience required; or
• Bachelor’s degree and two years of claims related experience required.

Additional Experience

• Experience using estimating software preferred.
• Experience in a leadership role preferred.
  

Designations and/or Licenses

• Completion of Associate in Claims (AIC) designation preferred.
• Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require.
• Valid driver’s license required.

Physical Requirements

Use of Personal Protective Equipment (PPE) is required for this role.

Driving; Occasional (<20%)

Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)