Claims Specialist - Workers Compensation

The Liberty Mutual Foundation; Lake Oswego (OR); Remote; USD 55,000 - 85,000; Full time

Job summary

Liberty Mutual is seeking Workers Compensation Claims Specialists to join our team in the West Region. This role involves managing claims, making key decisions, and supporting injured workers in their recovery process. Comprehensive training will be provided, and positions offer remote flexibility based on location. We value diversity and are committed to fostering an inclusive workplace environment.

Qualifications

• Ability to provide clear information and build effective relationships.
• Knowledge of legal liability and insurance helpful but not mandatory.

Responsibilities

• Manage an inventory of claims evaluating compensability/liability.
• Conduct investigations to confirm coverage and determine liability.
• Negotiate fair outcomes for settled claims.

Skills

Interpersonal abilities

Analytical skills

Negotiation abilities

Customer service experience

Education

Bachelor's degree or equivalent

Job description

Description

Ready to grow your career in a role that makes a meaningful impact? Liberty Mutual is hiring Workers Compensation Claims Specialists in our West Region to help injured workers navigate the claims process and return to work with confidence.

We’re hiring across multiple levels—Associate Claims Specialist, Claims Specialist I, Claims Specialist II, Senior Claims Specialist I, and Senior Claims Specialist II—depending on your experience. The salary range posted reflects the varying pay scale across various locations.

In this role, you’ll manage a caseload of routine to moderately complex claims, making key decisions on compensability, evaluating losses, and negotiating fair outcomes. You’ll collaborate closely with claimants, policyholders, attorneys, and partners throughout the claim lifecycle.

To support your success, we provide comprehensive training, including a mandatory one-week, in-person session at our Plano, TX office in September (travel required; 100% attendance needed).

This is a remote position with location-based exceptions. If you live within 50 miles of one of our offices in Lake Oswego, OR; Chandler, AZ; Anchorage, AK; Honolulu, HI; or Rocklin, CA, you’ll be expected to work onsite twice per month. If you’re located in Los Angeles County or Orange County, CA, the role is fully remote. Please note that this policy may evolve based on business needs.

Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Establishes action plans based on case facts, best practices, protocols, regulatory issues, and available resources.
• Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability, and damages.
• Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claims, and refers claims to the subrogation group or Special Investigations Unit as appropriate.
• Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
• Performs other duties as assigned.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required
• Ability to provide information in a clear, concise manner with an appropriate level of detail
• Demonstrated ability to build and maintain effective relationships
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
• Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory
• Licensing may be required in some states

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco