Claims Specialist Team Lead

BrightSpring Health Services; Louisville (KY); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Health Savings & Flexible Spending (up

Tuition discounts & reimbursement

401(k)

Company Paid Time Off*

Shift Differential

DailyPay

Pet Insurance

Employee wellness and discount 프로그램

Job summary

PharMerica, part of BrightSpring Health Services, seeks a 3rd Party Claims Specialist Team Lead to drive denial research, mentor staff, and ensure compliant, accurate payer billing across Medicare Part D, Medicaid, and commercial plans. This remote, evening/weekend role supports the Claims Specialist I and II, guiding training and performance.

The role emphasizes training delivery, process improvement, and reliable reporting while supporting a positive, compliant work environment.

Qualifications

• High school graduate or GED required; associates degree or higher desirable.
• 3+ years of insurance billing experience with understanding of Medicare Part D, Medicaid and Commercial billing.
• Experience with revenue cycle functions in pharmacy practice or equivalent setting.

Responsibilities

• Trains new employees and ensures training materials are provided and reviewed.
• Provides support to staff and mentors to promote a positive environment.
• Gives feedback to supervisors and participates in employee one-on-ones and reviews.
• Identifies staff performance issues and coordinates retraining as needed.
• Distributes work fairly and communicates workload balance to improve效率.
• Reviews variances and write-offs for accuracy before supervisor approval.
• Performs monthly quality assessments and identifies training needs.
• Prepares and maintains processing reports and ad hoc reports.
• Identifies financial exposure and risk with underperforming payers.
• Keeps up to date on third‑party billing requirements.
• Monitors and supports conversion of billing exception reports to ensure timely billing.
• Completes billing transactions for non-standard order entry situations.
• Educates management and staff on payer-specific rules and reimbursements.
• Suggests process improvements within the department.

Skills

Strong analytical skills

MS Office (Excel, Word)

Time management

Communication & teamwork

Problem solving

Education

High School graduate or GED

Associates or higher (desirable)

Tools

AS400

QS1

Frameworks

Excel

Job description

Overview

PharMerica, a part of Brightspring Health Services, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

The 3rd Party Claims Specialist Team Lead is a subject matter expert (SME) on the company’s denial research methods, internal and external databases, reporting tools and policies and procedures. The Team Lead is a SME on all types of denials and functions performed by both the Claims Specialist I and Claims Specialist II and acts as a trainer and mentor to both.

Shift: Evening and Weekends

Remote position

Benefits and perks for You!

• Medical, Dental, Vision insurance
• Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
• Tuition discounts & reimbursement
• 401(k)
• Company Paid Time Off*
• Shift Differential
• DailyPay
• Pet Insurance
• Employee wellness and discount programs
• Benefits may vary by employment status

Responsibilities

• Trains new employees and ensures all applicable training materials are provided and reviewed
• Provides support to staff and acts as a mentor/coach to promote a positive environment
• Provides feedback on all levels of staff to supervisor to be used in employees one on ones, check-ups and reviews
• Identifies staff performance issues and discuss with Supervisor
• Provides the necessary re‑training or one on one support with staff to assist in meeting the performance expectations
• Assists management with fair distribution of work/site assignments being sure to communicate when the workloads are off balance and make suggestions on how to reconcile
• Reviews variances and write-offs submitted by staff for accuracy of information and approval requirements before giving to Supervisor for approval
• Performs monthly quality assessments on staff to ensure accuracy. Report any identified training needs to Supervisor and Manager for further review and follow-up action plan as needed
• Prepares and maintain reports and records for processing as well as run and produce miscellaneous reports as assigned or necessary
• Identifies potential financial exposure and risk to the company with underperforming or non‑compliant payers
• Stays up to date on third‑party billing requirements
• Monitors and provide support to those assigned to work convert billing exception reports to ensure claims are billed to accurate financial plans timely
• Completes billing transactions for non standard order entry situations as required
• Provides education to management and team members on payer specific claim processing rules, reimbursement, and other policy guidelines as gleaned by, and confirmed through working directly with payers
• Takes initiative to find opportunities and make suggestions for process improvement within the department

Education/Experience

Qualifications

• High School graduate, GED or equivalent experience.
• Desired: Associates degree, 4 year college or technical degree.
• 3+ years insurance billing experience.
• Specialized understanding of billing requirements in one of the following areas: Medicare Part D, Medicaid, and Commercial billing.
• Understanding of revenue cycle functions within pharmacy practice or equivalent setting.

License/Certification/Other Special Requirements

• Desired: Pharmacy Technician.

Knowledge/Skills/Abilities

• Strong analytical skills, excellent time management and attention to details.
• Working knowledge in MS Office Products (Excel, Word) and basic computer knowledge.
• Comfortable making phone calls and interacting with internal/external entities.
• AS400, Frameworks or QS1, Computer Systems Experience.
• Communication, problem solving, detail oriented and teamwork, customer service, and accuracy.
• Strong organization skills, self-starter, and confidence.
• Must be a positive mentor to all staff.

*This position will require sitting, standing, and walking. It will also require frequent typing on a keyboard. Ability to push/pull 21-30 lbs, and carry up to 21-30 lbs.*

About Our Line Of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in‑home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry‑leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best‑in‑class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.