Claims Specialist - Repo Plus

Allied Solutions, LLC; United States; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

100% company-paid life and disability

401k options with company match

Three weeks PTO

Job summary

Allied Solutions, LLC seeks a REPO Plus Claims Specialist to manage daily new assignments and inventories up to 400 files. You will review insurance policies and claim documentation to investigate coverage on damaged vehicles for various lenders, and direct all related claim activities with outside carriers.

You will train staff, audit processes, and drive workflow improvements while supporting the REPO Plus Claims Supervisor and meeting QA/recovery targets.

Qualifications

• High School Diploma or GED required; associate degree or technical school preferred.
• 1–2 years related experience.

Responsibilities

• Manage REPO Plus File Handling and Recovery (70%).
• Review assignments for potential insurance coverage; identify coverage investigation opportunities.
• Coordinate estimate/appraisal creation and review; liaise with outside insurance carriers (OIC).
• Provide training and act as escalation resource within the team.
• Support workflow/process improvement and QA/recovery targets.
• Assist REPO Plus Claims Supervisor with assignment of work and inventory audits.

Skills

Attention to detail

QA targets

Recovery targets

Training

Process improvement

Education

High School Diploma or GED

Associate’s Degree or Vocational/Technical Degree

Job description

The REPO Plus Claims Specialist is responsible for managing daily new assignments and managing REPO Plus inventories up to and exceeding 400 files. The position will review insurance policies and claim documentation to investigate the potential of coverage on damaged vehicles for a variety of lenders. They will direct all related claim activities including coverage investigations, claim history investigations, estimate and appraisal requests/reviews, as well as the eventual payment or rejection of the REPO Plus claim by an outside insurance carrier (OIC). The position will also be responsible for department training, auditing, mentoring, and workflow/process improvement. They will act as a technical resource within their team as well as the department and provide support for the REPO Plus Claims Supervisor.

Job Duties and Responsibilities

• REPO Plus File Handling and Recovery (70%)
  • Responsible for managing the receipt of new claim assignments as well as managing pending inventory assign to them including:
    • Initial review of new assignments for potential insurance coverage
    • Identifying opportunities for the following: Coverage investigation
    • New claim reporting to carriers
    • Estimate/Appraisal creation and review
    • Prior claim history investigation
    • Demand creation and delivery to outside insurance carriers (OICs)
    • Timely follow up with OICs on payment or rejection of REPO Plus claim files
    • Escalation on rejected files as necessary
  • Must meet individual QA targets as set by REPO Plus management
  • Must meet individual Recovery targets as set by REPO Plus management
• REPO Plus Training and Escalation (10%)
  • Will provide training as directed by the REPO Plus Claim Supervisor including the following:
    • New hire training
    • Evergreen training
    • Cross position training
  • Will be an escalation resource within their team for any claim requiring escalation from a REPO Plus Adjuster or other department member
  • May be required to take on additional pending in situations where an associate leave the department or as part of an inventory reduction exercise
  • May be required to complete Department of Insurance complaints/inquiries as needed One off claim assignments falling outside of the normal REPO Plus workflow or scope
• Process Improvement Projects (10%)
  • May be required to provide feedback and assistance as needed for various workflow/process reviews and enhancements including:
    • Testing existing workflows for efficiency
    • Assisting in providing discovery and design for new workflows/processes
    • Providing feedback on current workflows/processes to REPO Plus management
• REPO Plus Claims Supervisor Assistance (10%)
  • Will assist the REPO Plus Claims Supervisor as needed including any of the following:
    • Assignment of work
    • Audit of existing and closed inventory
    • Client communications related to specific claim inquiries
    • Act as an additional point of contact for lenders assigned to their REPO Plus Claims Supervisor

Qualifications

High School Diploma or GED required Associate’s Degree, or Vocational or Technical School Degree preferred; or equivalent combination of education and experience 1 – 2 years related experience

Benefits

• medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year and much more

Location: Onsite

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.