Claims Specialist II, General Liability

Zurich NA; Atlanta (GA); Hybrid; USD 60.000 - 98.000; Vollzeit

Zusammenfassung

Zurich North America is seeking a Litigated Claims Specialist to join our Commercial General Liability team. The role supports resolving complex claims and works with internal and external counsel, underwriters, and risk professionals.

The position offers a hybrid schedule from Atlanta or other locations, with potential remote arrangement for qualified candidates. You will manage moderate to high-exposure litigated claims from start to finish, develop litigation strategies, and communicate

Qualifikationen

• Bachelor’s degree or equivalent in claims/insurance or related field.
• Experience with commercial general liability and litigation processes.
• Regulatory knowledge and ability to work with underwriters and counsel.
• Adjuster license or ability to obtain one.

Aufgaben

• Manage and resolve moderate to high-exposure litigated claims from start to finish.
• Partner with internal and external counsel, underwriters, and risk professionals.
• Provide clear, timely communication to customers and stakeholders.
• Ensure claims are handled in accordance with regulatory standards and company protocols.

Kenntnisse

Litigation management

Commercial General Liability

Insurance claims

Communication skills

Microsoft Office

Ausbildung

Bachelor’s Degree in Claims/Insurance

Zurich Certified Insurance Apprentice

Zurich Claims Training Program

High School Diploma with 5+ years in Claims/Insurance

Adjuster license

Tools

MS Office

Jobbeschreibung

At Zurich North America, we are seeking a Litigated Claims Specialist to join our high-performing Commercial General Liability team. If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career.

The selected candidate will be expected to work a hybrid schedule from one of Zurich’s office locations in Atlanta, GA; Maitland, FL; Addison, TX; Schaumburg, IL; Rocky Hill, CT; Parsippany, NJ; or Omaha, NE. Zurich is also open to considering a fully remote work arrangement for highly qualified candidates with significant General Liability claims experience. This is an excellent opportunity to advance your career with a respected global insurer while maintaining balance and flexibility in how you work.

What You Will Do:

In this dynamic role, you'll manage and resolve moderate to high-exposure, multi-party commercial general liability claims. Using your litigation expertise and strategic mindset, you will:

• Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
• Partner closely with internal and external counsel, underwriters, and risk professionals.
• Provide clear, timely communication to customers and stakeholders throughout the claim process.
• Ensure claims are handled in accordance with regulatory standards and company protocols.

You’ll be empowered to own your claims portfolio while contributing to Zurich’s commitment to industry leadership and customer trust.

Basic Qualifications:

• Bachelor’s Degree and 3+ years of experience in Claims or Insurance OR
• Zurich Certified Insurance Apprentice, including an associate degree, with 3+ years of experience in Claims or Insurance OR
• Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR
• High School Diploma or Equivalent with 5+ years of experience in Claims or Insurance
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Proficiency in Microsoft Office

Preferred Qualifications:

• 5+ years of experience handling Commercial General Liability claims
• 5+ years of experience handling litigation management
• Experience in handling commercial claims for a major insurance carrier.
• Proven experience managing litigated claims, including directing defense counsel, developing litigation strategy, participating in mediations and settlement conferences, and maintaining appropriate indemnity, medical, and expense reserves.
• Strong understanding of coverage analysis, compensability determinations, reserve management, and risk transfer opportunities, including contractual liability and third-party recovery.
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Excellent time management, prioritization, and multi-tasking abilities
• Experience in team collaboration and building cross-functional relationships
• Proficiency in explaining complex financial and actuarial concepts
• Ability to assess the scope and exposure of moderately complex claims
• Expertise in the reserving process for indemnity and expenses
• Capability to develop and execute negotiation strategies
• Skill in identifying nuances in customer and business partner interactions
• Proficiency in presenting claim resolution information to stakeholders

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code.

• 1033.

Location(s): AM - Maitland, AM - Addison, AM - Atlanta, AM - Omaha, AM - Parsippany, AM - Rocky Hill, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No