Claims Specialist II

Mercury Insurance Group; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading insurance provider is seeking a Claims Specialist II to manage customer interactions and guide them through the claims process. Responsibilities include investigating claims, analyzing moderate bodily injury claims, and collaborating with other departments. Candidates should have a high school diploma, customer service experience, and preferably claims adjusting experience. This role may suit those with prior remote work experience.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• 6 months of customer service experience in a high-volume environment or equivalent education and experience.
• 6-12 months of claims adjusting experience preferred.

Responsibilities

• Manage customer interactions and guide them through the claims process.
• Investigate claims by gathering evidence and assessing liability.
• Analyze and negotiate moderate bodily injury claims while collaborating with other departments.

Skills

Customer service

Claims adjusting

Communication

Education

High school diploma or equivalent

Bachelor's degree

Job description

A company is looking for a Claims Specialist II.

Key Responsibilities:

• Manage customer interactions and guide them through the claims process, ensuring satisfaction
• Investigate claims by gathering evidence and assessing liability through various communication methods
• Analyze and negotiate moderate bodily injury claims while collaborating with other departments for customer satisfaction

Required Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred
• 6 months of customer service experience in a high-volume environment or equivalent education and experience
• 6-12 months of claims adjusting experience preferred
• Prior experience in a remote work environment is a plus