Claims Specialist, GL Middle Market

RiseMe; Exton (PA); On-site; USD 118,000 - 184,000; Full time

Benefits offered by this job

Flexible working arrangements

Family‑friendly leave benefits

Diversity initiatives

Inclusive culture

Job summary

AXA XL is seeking a Sr. Claims Specialist – Middle Market Casualty to handle coverage and claims across multiple jurisdictions from Exton, PA and other major U.S. cities.

The role emphasizes collaboration with external counsel, in-house legal, underwriters and brokers to deliver cost-effective, strong outcomes. You will lead strategy, manage large losses, and provide reporting while maintaining the highest professional standards and customer service.

Qualifications

• Broad Property and Casualty claim experience including litigated and non-litigated general liability.
• Excellent verbal and written communication; strong negotiation skills.
• Collaborative approach with insureds, brokers, underwriters and legal counsel.

Responsibilities

• Review coverage under policies and set case strategy across jurisdictions.
• Develop and pursue effective litigation strategies with external counsel.
• Coordinate communication with internal and external stakeholders to ensure high service levels.
• Consult with Claims management on large losses to achieve the best outcomes.
• Produce internal reporting and set reserves per best practices.
• Identify, monitor and report on emerging liability and coverage trends.

Skills

P&C claims

Negotiation

Communication

Collaboration

Client service

Professional ethics

Proactiveness

Curiosity

Education

Bachelor's degree

CPCU

ARM

AIC

Job description

Sr. Claims Specialist – Middle Market Casualty

Exton, PA; Hartford, CT; New York City, NY, Atlanta, GA, Dallas, TX or Chicago, IL and Boston, MA

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

What you’ll be doing

What will your essential responsibilities include?

• Reviewing coverage under policies and handling assigned claims across multiple jurisdictions, as well as setting case strategy for these claims in partnership with colleague mentors and claims management.
• Partner with external counsel in developing and pursuing effective and cost‑efficient litigation strategies for claims in litigation.
• Partner with our in‑house legal unit on coverage issues and coverage litigation involving AXA XL.
• Coordinating and managing communication with internal and external stakeholders (e.g., underwriters, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
• Consulting with Claims management on large losses and ensuring all steps are taken to achieve the best outcome.
• Producing internal reporting and ensuring that reserves are set according to best practices.
• Identifying, monitoring and reporting on emerging liability and coverage trends.

You will report to the Claims Manager – Middle Market, Americas Region

What you will bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Broad Property and Casualty claim experience: Intermediate level experience handling with a focus on litigated and non‑litigated general liability claims. Demonstrated experience negotiating and settling bodily injury and property damage claims.
• Excellent communication: excellent verbal and written communication, presentation and negotiation skills. Able to communicate and negotiate effectively with internal and external stakeholders at various levels of sophistication.
• Collaborative approach: develop productive working relationships with insureds, brokers, claim handlers, underwriters and legal counsel. Seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
• Client‑Service Focused: provide consistent, exceptional customer service; deliver on our promise to clients.
• Exceptional ethics: handle responsibilities with integrity and the highest standards of professionalism.
• Passion for results: approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
• Intellectual curiosity: willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.
• Education: Bachelor’s Degree preferred

Desired Skills and Abilities:

• Bachelor’s degree
• Candidates with Professional designations such as CPCU, ARM, or AIC and Property & Casualty adjuster licenses are preferred.
• Experience handling a diverse range of casualty claims, including General Liability, Employers’ Liability, and Auto Claims.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family‑friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

The U.S. base salary range for the Senior Claims Specialist position is USD 117,500-184,400.

The U.S. base salary range for the Claims Specialist position is USD 117,500-184,400.

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.