Claims Specialist, COE

relationinsurance; Tulsa (OK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

401K plan

Paid time off

Health and wellness programs

Job summary

Relation Insurance is seeking a Claims Specialist to manage COE healthcare claims, ensure accurate billing, and support related processing activities. You will collaborate with clinical teams, Smart Care Centers, and clients to resolve discrepancies and improve reimbursement integrity.

The role emphasizes attention to detail, HIPAA compliance, and strong communication with members and providers. 3+ years of claims experience and proficiency in MS Office are required.

Qualifications

• High school diploma or equivalent required.
• 3+ years in healthcare claims processing, billing, reimbursement, or related operations.
• Experience with COE programs, TPAs, or self-funded plans preferred.
• Experience in member services or provider relations is a plus.

Responsibilities

• Process COE claims accurately and timely according to procedures.
• Research and resolve claims discrepancies and payment issues.
• Serve as a subject matter resource for investigations and reimbursement questions.
• Coordinate with Smart Care Centers and clients for timely adjudication.
• Address member questions with professionalism and accuracy.
• Maintain accurate claims documentation and related reporting data.

Skills

Healthcare claims processing

Billing & reimbursement

Claims investigations

HIPAA compliance

Analytical skills

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Claims processing systems

Job description

WHO WE ARE

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

WHAT WE'RE LOOKING FOR

The Claims Specialist processes and manages claims activities related to the organization's Healthcare Center of Excellence (COE) programs, ensuring accuracy, timeliness, and compliance with established standards. The individual in this position serves as a key resource for claims investigations, payment discrepancies, billing resolution, and member support. The Claims Specialist collaborates closely with external Smart Care Centers, clients, clinical teams, and internal operations to support efficient claims processing, reimbursement accuracy, and overall program performance.

A GLIMPSE INTO YOUR DAY

Processes COE claims accurately and timely in accordance with established procedures and program requirements.

Reviews, researches, and resolves claims discrepancies, payment issues, and escalations with a high degree of accuracy.

Serves as a subject matter resource for claims investigations, billing questions, and reimbursement inquiries.

Coordinates with Smart Care Centers and clients to ensure timely and accurate claims adjudication and payment processing.

Supports members by addressing claims-related questions and concerns with a high level of professionalism service.

Conducts auditing, reconciliation, and quality review activities to ensure claims accuracy and reimbursement integrity.

Collaborates with COE Operations and Clinical teams to ensure claims workflows align with organizational standards and program requirements.

Maintains accurate claims documentation, payment records, and related reporting data.

Identifies trends, recurring issues, or system gaps and escalates appropriately to support resolution.

Contributes to continuous improvement initiatives to enhance claims processing efficiency, accuracy, and overall service delivery.

Leverages internal systems, reporting tools, and proprietary technologies, including AI-enabled solutions, to improve claims processing accuracy, streamline workflows, and enhance issue resolution.

Performs other projects, duties, and tasks, as assigned.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• High School diploma or equivalent required.
• Minimum of 3 years of experience in healthcare claims processing, billing, reimbursement, or a related healthcare operations role.
• Experience supporting Centers of Excellence (COE) programs, third-party administrators (TPAs), or self-funded health plans preferred.
• Experience in member services or provider relations within a healthcare environment preferred.
• Working knowledge of healthcare regulations, reimbursement guidelines, and industry standards preferred.
• Experience working with claims reporting, reconciliation, or quality assurance processes preferred.
• Strong understanding of medical claims processes, billing practices, and reimbursement methodologies.
• Experience researching and resolving claims discrepancies, payment issues, and escalated claims concerns.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving, organizational, and analytical skills.
• Strong written and verbal communication skills with the ability to interact professionally with members, clients, and providers.
• Proficiency in Microsoft Office Suite and claims processing systems or similar healthcare platforms, with the ability to learn new software/systems.
• Ability to handle sensitive information in compliance with HIPAA confidentiality regulations.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Note: The above is not all encompassing of the full position description.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensat