Claims Specialist, COE

Relation Insurance Services; Tulsa (OK); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Employee assistance program

Job summary

Relation Insurance Services in Tulsa, OK seeks a Claims Specialist to process COE claims, investigate discrepancies, and support member questions with professionalism. You will collaborate with Smart Care Centers, clients, and clinical teams to ensure accurate adjudication and payment.

The ideal candidate has at least 3 years in healthcare claims processing, knowledge of reimbursement guidelines, and strong attention to detail.

Qualifications

• High School diploma or equivalent required.
• 3+ years in healthcare claims processing, billing, reimbursement, or similar operations.
• Experience with COE programs, TPAs, or self-funded health plans preferred.
• Experience in member services or provider relations preferred.
• Knowledge of healthcare regulations and reimbursement guidelines preferred.
• Experience with claims reporting, reconciliation, or QA processes preferred.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication; HIPAA compliance awareness.

Responsibilities

• Processes COE claims accurately and timely according to procedures.
• Reviews, researches, and resolves claims discrepancies and payment issues.
• Serves as a resource for claims investigations and reimbursement inquiries.
• Collaborates with COE Operations, clinical teams, and clients for adjudication.
• Addresses member questions with professionalism and care.
• Conducts auditing, reconciliation, and quality reviews for accuracy.
• Maintains accurate documentation and reporting data.
• Identifies trends and system gaps; escalates for resolution.

Skills

Claims processing

Billing

Reimbursement

HIPAA compliance

Microsoft Office

Analytical skills

Attention to detail

Communication skills

Multitasking

Problem solving

Education

High School diploma or equivalent

Tools

Claims processing systems

HIPAA compliance tools

Microsoft Office Suite

Job description

Who We Are

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

Who We Are

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

What We’re Looking For

The Claims Specialist processes and manages claims activities related to the organization’s Healthcare Center of Excellence (COE) programs, ensuring accuracy, timeliness, and compliance with established standards. The individual in this position serves as a key resource for claims investigations, payment discrepancies, billing resolution, and member support. The Claims Specialist collaborates closely with external Smart Care Centers, clients, clinical teams, and internal operations to support efficient claims processing, reimbursement accuracy, and overall program performance.

A GLIMPSE INTO YOUR DAY

• Processes COE claims accurately and timely in accordance with established procedures and program requirements.
• Reviews, researches, and resolves claims discrepancies, payment issues, and escalations with a high degree of accuracy.
• Serves as a subject matter resource for claims investigations, billing questions, and reimbursement inquiries.
• Coordinates with Smart Care Centers and clients to ensure timely and accurate claims adjudication and payment processing.
• Supports members by addressing claims-related questions and concerns with a high level of professionalism service.
• Conducts auditing, reconciliation, and quality review activities to ensure claims accuracy and reimbursement integrity.
• Collaborates with COE Operations and Clinical teams to ensure claims workflows align with organizational standards and program requirements.
• Maintains accurate claims documentation, payment records, and related reporting data.
• Identifies trends, recurring issues, or system gaps and escalates appropriately to support resolution.
• Contributes to continuous improvement initiatives to enhance claims processing efficiency, accuracy, and overall service delivery.
• Leverages internal systems, reporting tools, and proprietary technologies, including AI-enabled solutions, to improve claims processing accuracy, streamline workflows, and enhance issue resolution.
• Performs other projects, duties, and tasks, as assigned.

What Success Looks Like In This Role

• High School diploma or equivalent required.
• Minimum of 3 years of experience in healthcare claims processing, billing, reimbursement, or a related healthcare operations role.
• Experience supporting Centers of Excellence (COE) programs, third-party administrators (TPAs), or self-funded health plans preferred.
• Experience in member services or provider relations within a healthcare environment preferred.
• Working knowledge of healthcare regulations, reimbursement guidelines, and industry standards preferred.
• Experience working with claims reporting, reconciliation, or quality assurance processes preferred.
• Strong understanding of medical claims processes, billing practices, and reimbursement methodologies.
• Experience researching and resolving claims discrepancies, payment issues, and escalated claims concerns.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving, organizational, and analytical skills.
• Strong written and verbal communication skills with the ability to interact professionally with members, clients, and providers.
• Proficiency in Microsoft Office Suite and claims processing systems or similar healthcare platforms, with the ability to learn new software/systems.
• Ability to handle sensitive information in compliance with HIPAA confidentiality regulations.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Note:

The above is not all encompassing of the full position description.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
$21.63 - $37.98