Claims Specialist 2

Construction Resources Management, Inc.; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Employer Paid Medical Plan with HRA

Dental, Vision, and Life Insurance

FSA

EAP

Disability coverage

Paid parental leave

Generous PTO and holidays

Profit sharing

Training & development program

Career growth opportunities

Job summary

Walbec Group is seeking an experienced claims professional to manage general liability matters and litigated claims from its Risk Management team. The role requires independent investigation, timely filing, and coordination with internal stakeholders to determine liability and settlement strategies.

Candidates should have 3+ years of liability claim-handling experience, familiarity with Origami or STARS RMIS, and strong MS Office skills.

Qualifications

• Bachelor’s degree in risk management, insurance, business, legal studies, or related field preferred or equivalent claim experience.
• 3+ years of liability claim-handling experience preferred.
• Experience with construction-related general liability claims and litigated matters is a plus.
• Experience using risk management systems like Origami or STARS.
• Strong proficiency in MS Office and related software.

Responsibilities

• Independently investigates and manages general liability claims of moderate to high complexity, including litigated matters.
• Conducts timely claim and incident investigations and gathers statements, contracts, official reports, invoices, and related documentation.
• Communicates with claimants and other involved parties to obtain information and explain the claim process.
• Reviews contracts, indemnification provisions, and insurance requirements.
• Evaluates liability, damages, coverage issues, and the value of claims; documents rationale for decisions.
• Develops claim strategies, diaries, and resolution recommendations; maintains reserves in the RMIS (Origami).

Skills

Claim investigation

Liability evaluation

Negotiation

Contract review

Documentation

Education

Bachelor’s in risk management

Tools

Origami system

STARS

Microsoft Office

Job description

Job Description: This position is in-office 5 days a week. About Walbec Group Walbec produces high-quality construction materials and delivers unparalleled professional design, engineering and construction services at its six companies, including Payne and Dolan, Northeast Asphalt, Zenith Tech, Parisi, Premier Concrete, and Construction Resources Management. Whether building bridges, stabilizing shorelines, rehabilitating structures, or providing site engineering and construction solutions for solar, Walbec is your bridge to expertise in construction and engineering. With safety and ethics at the core of everything we do, our experienced professionals are hard at work on commercial and industrial sites throughout the Midwest.

Responsiblities:

• Independently investigates and manages general liability claims of moderate to high complexity, including litigated matters.
• Conducts timely claim and incident investigations, including obtaining statements, photographs, contracts, official reports, claim forms, invoices, receipts, and other relevant documentation.
• Communicates with claimants and other involved parties to obtain information and explain the claim process.
• Communicates regularly with Safety, project management, field operations, Legal, insurance companies, brokers, and other internal and external stakeholders.
• Reviews contracts, indemnification provisions, insurance requirements, tenders, and other relevant claim documents.
• Evaluates liability, damages, coverage issues, and the value of claims, and documents the basis for claim-handling decisions.
• Develops and maintains claim strategies, action plans, diaries, and resolution recommendations.
• Establishes and updates timely, adequate reserves in accordance with the organization’s reserving philosophy and methodology.
• Documents and maintains complete, accurate claim files in the Risk Management Information System (Origami), including claim notes, incident data, reserves, and supporting documentation.
• Compiles claim reports for management review addressing liability, coverage, denial, settlement valuation, authority requests, and defense strategy.
• Negotiates settlements within assigned authority and obtains additional authority when required.
• Coordinates with defense counsel and assists with litigation, mediation, and arbitration, while monitoring case strategy, legal expenses, and significant developments.
• Identifies, investigates, and pursues subrogation, contractual recovery, and other recovery opportunities.
• Identifies and preserves relevant evidence and assists with litigation holds and spoliation-related matters.
• Creates and assists with claim, incident, and safety reporting in Origami.
• Recognizes significant claim developments and promptly escalates high-exposure, complex, or sensitive matters to the Claims Manager.
• Provides backup claim-handling support for Workers’ Compensation, Auto Liability, Auto Physical Damage, and Property claims as business needs require.

Knowledge, Skills, and Abilities:

• Strong knowledge of claim principles, investigation techniques, reserving practices, liability evaluation, and claim resolution.
• Analytical ability and sound judgment regarding liability, damages, coverage, contractual risk transfer, and settlement strategy.
• Working knowledge of contract, insurance, construction, and medical terminology, as well as relevant legal and court procedures.
• Ability to organize and prioritize multiple responsibilities while maintaining deadlines and providing timely follow-up.
• Strong written and verbal communication, negotiation, interpersonal, and documentation skills.
• High level of discipline, accountability, discretion, and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.

Requirements:

• Bachelor’s degree in risk management, insurance, business, legal studies, or a related field preferred; equivalent relevant claim experience will be considered.
• A minimum of three years of progressively responsible liability claim-handling experience preferred.
• Experience handling construction-related general liability claims and litigated matters preferred.
• Experience using risk management information systems, including Origami or STARS, preferred.
• Strong proficiency in Microsoft Office applications.
• Valid driver’s license and ability to meet the organization’s insurability requirements.

The Benefits:

• Competitive compensation aligned with industry standards
• Employer Paid Medical Plan with HRA contribution (eligibility requirements)
• Dental, Vision, and Life Insurance
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• Company-paid short and long-term disability coverage
• Paid parental leave
• Generous PTO and paid holidays
• Profit sharing
• Robust Walbec training and professional development program
• Ongoing career growth opportunities

We are an Equal Employment Opportunity (EEO) and Affimative Action employer, and it is our practice to provide equal employment opportunities to all qualified applicants. In addition, it is the policy of the Company to comply with applicable federal, state and local laws governing nondiscrimination in employment in each locality in which the Company has employees. Women and minorities are encouraged to apply!

Walbec is a family of seven construction and engineering companies—including Payne + Dolan, Northeast Asphalt, Zenith Tech, Parisi, FA Industrial, Premier Concrete, and Construction Resources Management—delivering materials, design, engineering, and construction services throughout the Midwest. Together, we build and improve the infrastructure that supports the places where people live, work, and travel. Multi-year Milwaukee Business Journal Best Place to Work honoree Best Place to Work by Employ Humanity. Multi-year Best Internship Program by Employ Humanity. Proud partners of the Green Bay Packers and Milwaukee Brewers Walbec is an Equal Opportunity (EEO) and Affimative Action Employer. It is our practice to provide equal employment opportunities to all qualified applicants. In addition, it is the policy of the Company to comply with applicable federal, state, and local laws governing nondiscrimination in employment in each locality in which the Company has employees. Women and minorities are encouraged to apply! Each company brings its own expertise, culture, and career paths, but all are united by a commitment to hard work, continuous improvement, and delivering exceptional results. Together, our team members share knowledge, solve complex challenges, and create opportunities that help people, projects, and communities thrive.