Claims Specialist

Maersk; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A global logistics company seeks a Claims Specialist based in Tunisia. You will manage cargo claims across Tunisia and Algeria, negotiating directly with customers and ensuring compliance. The ideal candidate has proven claims handling experience, fluency in French and Arabic, and strong attention to detail. Join a dynamic team focused on continuous improvement and cross-border collaboration.

Qualifications

• Proven experience in handling insurance or logistics claims.
• Strong knowledge of local regulatory frameworks in Tunisia and Algeria.
• Ability to work independently while coordinating with teams.

Responsibilities

• Handle customer cargo claims and incident inquiries.
• Collect and review claim documentation.
• Communicate and negotiate settlements directly with customers.

Skills

Handling insurance claims

Knowledge of local regulations

Fluency in French and Arabic

Strong communication skills

Job description

Overview

Job Opportunity: Claims Specialist – SWE Maghreb Area (Based in Tunisia)

Location: Tunisia
Scope: Tunisia & Algeria (primary), Morocco (backup)

About the Role

We are looking for a dedicated and proactive Claims Specialist to join our Area Claims team in SWE - Maghreb Area. This role is pivotal in delivering a seamless customer experience by managing claims across Tunisia and Algeria, while also supporting Morocco as needed. You will be the primary point of contact for customer cargo claims and incident-related matters, ensuring timely, professional, and compliant handling of all cases.

Key Responsibilities

• Handle customer cargo claims and incident inquiries with professionalism and within agreed timelines (TAT KPIs).
• Collect and review claim documentation, arrange cargo surveys, and ensure completeness for legal assessment by Global Claim Hubs.
• Evaluate and escalate decisions where necessary, involving Regional Claims Manager and Commercial Management.
• Communicate and negotiate settlements directly with direct customers.
• Manage longstanding cargoes and support disposal/salvage processes.
• Build and maintain relationships with local insurance representatives, surveyors, legal support, and authorities.
• Collaborate with internal stakeholders including Customer Experience, Sales, and Delivery Teams.
• Facilitate recoveries from third parties and contribute to damage/loss prevention initiatives.
• Guide customers and colleagues on claims processes and provide training where needed.

What We’re Looking For

Must-Have Qualifications:

• Proven experience in handling insurance or logistics claims, ideally across multiple North African markets.
• Strong knowledge of local regulatory frameworks in Tunisia and Algeria.
• Fluency in French and Arabic; working proficiency in English.
• Ability to work independently while coordinating with regional and global teams.
• High attention to detail and strong documentation skills.
• Comfortable working in a fast-paced, cross-cultural environment.
• Strong communication and negotiation skills, especially in conflict resolution.

Nice to Have:

• Background in shipping, logistics, or supply chain operations.
• Experience working with cross-functional and multicultural teams.
• Familiarity with local customs regulations and transport documentation.

Why Join Us?

A Strategic Role in a Collaborative Claims Team

This is a unique opportunity to work in a dynamic, multi-brand, multi-product environment, covering ocean and inland transport, warehousing, and value-added services.

Join a highly experienced and synergistic claims team that thrives on collaboration, shared expertise, and continuous improvement. This role is a strategic addition, dedicated specifically to the Maghreb region, aimed at strengthening regional alignment and optimizing our claims processes.

By having a dedicated specialist in Tunisia, we aim to:

• Enhance cross-border collaboration and knowledge sharing.
• Align our standards and approaches across markets.
• Drive consistency and efficiency in how we manage claims.
• Foster a supportive environment where team members help each other succeed.

You’ll be part of a team that values ownership, curiosity, and a proactive mindset - working together to deliver impactful results in a dynamic and evolving space.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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