Claims Specialist

Spot Freight; Indianapolis (IN); On-site; USD 42,000 - 68,000; Full time

Job summary

Spot Freight in Indianapolis, IN is seeking a Claims Specialist to manage inbound FTL and LTL shipment claims. You will investigate loss types, coordinate timely communication, and drive fair resolutions with customers and carriers.

The role requires a bachelor’s degree or 2+ years in customer service within transportation, with strong organizational and communication skills for a fast-paced environment.

Qualifications

• Bachelor’s degree or 2+ years of customer service experience in transportation.
• Experience handling claims for freight/transportation.
• Must thrive in a fast-paced role with strong organizational skills and urgency.

Responsibilities

• Reporting and processing claims for customers and carriers.
• Contacting involved parties to obtain loss facts.
• Verifying insurance coverage & policy limits.
• Negotiating settlements with insurance companies and motor carriers.
• Review insurance cases from first notice of loss through resolution.

Skills

Customer service

Claims experience

Fast-paced environment

Organization

Attention to detail

Adaptability

Team player

Education

Bachelor's degree

Job description

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

The Claims Specialist manages inbound FTL and LTL shipment claims by investigating various loss types and coordinating timely communication to ensure fair resolutions. Claim loss types include but are not limited to damages due to accidents, shifting, freight contamination, fire, improper temperature, claims for shortage, theft, and missing seals. This process requires the ability to conduct investigative work such as tracking down claim documents and gathering information from customers, the ability to communicate effectively via verbal or written correspondence, and the ability to drive claims toward judicious resolution through timely communication with relevant parties.

Responsibilities:

• Reporting and processing claims on behalf of customers and carriers.
• Contacting involved parties to obtain loss facts surrounding each claim.
• Verifying insurance coverage & policy limits.
• Negotiating settlements with insurance companies and motor carriers.
• Review insurance cases from first notice of loss through litigation and resolution.

Skills

• Bachelor’s degree or 2+ years of customer service experience.
• Previous claims experience in the transportation industry.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, and a sense of urgency.
• Team player who can connect with others, but who can also produce independent results.

NOTE: This position is located in-person at our Indianapolis, IN office 5 days per week.

NOTE: Visa sponsorship is not available for this position.

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.