Claims Specialist

PMA Companies; Texas; Hybrid; USD 65,000 - 90,000; Full time

Job summary

PMA Companies seeks a Claims Specialist - Worker’s Compensation to independently investigate and resolve complex claims across multiple states, aligning with statutes and policy provisions. The role demands sound judgment, timely decision-making, and customer-focused service for our clients.

Responsibilities include determining coverage, reserves, settlements, and coordinating with PMA nurses for return-to-work plans, while maintaining strong communication with clients, vendors, and internal

Qualifications

• Bachelor's degree or four+ years of equivalent insurance-related experience.
• Familiarity with Workers' Compensation regulations and terminology.
• Ability to travel for business purposes, <10%.

Responsibilities

• Investigate and resolve assigned claims including complex cases.
• Determine coverage, compensability, and subrogation potential.
• Establish reserves with documented rationale and adjust as needed.
• Negotiate settlements within granted authority and manage action plans.
• Coordinate return-to-work strategies with PMA nurses and manage vendors.
• Maintain knowledge of jurisdictional requirements and applicable law.

Skills

Organizational skills

Critical thinking

Verbal communication

Written communication

Customer service

Travel willingness

Education

Bachelor's degree or equivalent experience

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Claims Specialist - Worker's Compensation (TX, AR, OK, CO, LA)

#4916

Multiple Locations

Job Description:

As a member of our Claims team, utilize your knowledge of Workers Compensation Claims to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with legal statues, policy provisions, and company guidelines.

Responsibilities:

• Promptly investigates all assigned claims with minimal supervision, including those of a more complex nature
• Determines coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable)
• Alerts Supervisor and Special Investigations Unit to potentially suspect claims
• Ensures timely denial or payment of benefits in accordance with jurisdictional requirements
• Within granted authority, establishes appropriate reserves with documented rationale, maintains and adjusts reserves over the life of the claim to reflect changes in exposure
• Negotiates claims settlements within granted authority
• Establishes and implements appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and disposition
• Works collaboratively with PMA nurse professionals to develop and execute return to work strategies
• Selects and manages service vendors to achieve appropriate balance between allocated expense and loss outcome
• Maintains a working knowledge of jurisdictional requirements and applicable case law for each state serviced
• Demonstrates technical proficiency through timely, consistent execution of best claim practices
• Communicates effectively, verbally and in writing with internal and external parties on a wide variety of claims and account issues
• Provides a high degree of customer service to clients, including face to face interactions during claims reviews, stewardship meetings and similar account-specific sessions
• Authorizes treatment based on the practiced protocols established by statute or the PMA Managed Care department
• Assists PMA clients by suggesting panel provider information in accordance with applicable state statutes.
• Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements:

• Bachelor's degree and/or four or more years of equivalent work experience required in an insurance related industry required
• TX experience is required
• Experience handling claims in AR, OK, CO, and LA is preferred, or the ability and willingness to learn preferred jurisdictions.
• License required or ability to obtain license within 90 days of employment in mandated states
• Familiarity with medical terminology and/or Workers' Compensation
• Working knowledge of Workers Compensation regulations, preferably jurisdiction-specific
• Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously
• Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
• Strong verbal, written communication skills and customer service skills gained through previous work experience
• Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint
• Ability to travel for business purposes, approximately less than 10%.

Alternate Location(s)

New Orleans , Louisiana , United States

Shreveport , Louisiana , United States

Austin , Texas , United States

Little Rock , Arkansas , United States New Orleans , Louisiana , United States Shreveport , Louisiana , United States Tulsa , Oklahoma , United States Austin , Texas , United States

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

EEO is the Law

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