Claims Service Representative 2 - Auto Physical Damage

AAA - Automobile Club of Southern California; Costa Mesa (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading automobile club is seeking a Claims Service Representative 2 skilled in auto damage appraisal and claims management. This virtual role requires excellent negotiation and interpersonal skills, as well as a high school diploma with experience in collision estimating. Join a diverse team committed to delivering legendary service and ensuring member satisfaction.

Benefits

Health coverage for medical, dental, vision

401(K) saving plan with company match

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts

Qualifications

• 3 - 5 years collision estimating experience preferred.
• Must hold a valid driver's license with an acceptable driving record.
• Some insurance experience is preferred.

Responsibilities

• Appraises automobile or other vehicle damage and manages disputed claims.
• Negotiate with repair facilities to reach cost agreements.
• Complete virtual reinspections and maintain service levels.

Skills

Advanced organizational skills

Excellent computer skills

Interpersonal skills

Negotiation skills

Ability to handle complex claims

Education

High School diploma or GED

Tools

Line of business technical software

Job description

Claims Service Representative 2 - Auto Physical Damage

Claims Service Representative 2 - Auto Physical Damage Job Description

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!

Responsibilities:

• This position is a virtual, Work From Home role.

• This position will start as a Virtual Auto Damage Estimator role. Appraises automobile or other vehicle damage. Requires the handling of disputed material damage claims to a satisfactory conclusion.

• Manage computer-based shop to ensure a high level of Member Service Index (MSI)

• Uses independent judgment in determining repair cost estimates and damage awards.

• Exercises independent judgment and personal discretion in repair versus replace decisions with damaged vehicles.

• Negotiate with repair facilities to obtain agreement for repair at the estimated cost level.

• Prepares clear and concise written reviews of the damage findings and repair agreements for submission to the adjusting staff for their finalization of payments.

• Communicate with repair shops, members and claimants daily.

• Renegotiate repair costs as needed

• Complete virtual reinspections on vehicles during the repair process.

Education and Requirements:

• High School diploma or GED Required

• 3 - 5 years collision estimating experience preferred.

• Ability to service claims of various complexities.

• Some insurance experience preferred.

• Excellent computer and line of business technical software skills required.

• Advanced organization and planning recognition skills required.

• Advanced interpersonal skills required.

• Physical requirements may include lifting (50 lbs. or more).

• The employee is frequently required to stand, use hands to finger, handle or feel; stoop, kneel, crouch or crawl around vehicles in all kinds of weather.

• Valid driver’s license and an acceptable motor vehicle driving record required.

• Must be high energy, highly motivated, self-starter individual requiring minimal supervision.

• Must be flexible to assist on Catastrophe duty within the extended organization.

• Complete other duties as assigned.

The starting pay range for this position is:

$28.19 - $37.55

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

About the company

American Automobile Association is a federation of motor clubs throughout North America.

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