Claims Service Representative

Ategrity Specialty Insurance Company; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Ategrity Specialty Insurance Company is seeking an Administrative Support Specialist in the Claims Department. The successful candidate will aid claims staff with a variety of administrative tasks, requiring professionalism, attention to detail, and teamwork.

The role emphasizes customer service, multi-tasking, and collaboration in a growing E&S environment. Experience in insurance is a plus, and a fast-paced, team-oriented setting is expected in Phoenix.

Qualifications

• High School graduate; post High School preferred, but not required.
• 2-5 years of administrative experience; Insurance industry experience preferred, but not required.
• Strong verbal and written communication; strong Microsoft Office; Adobe Acrobat experience preferred; typing speed of at least 40 wpm.

Responsibilities

• Handle claims intake and set up claims in the claims system.
• Monitor multiple department email inboxes throughout the day.
• Distribute both physical and electronic mail.
• Process checks and other routine figures.
• Assist with Deductible Recovery.
• File ISO indexes and assist with Medicare queries.
• Interact with customers, vendors and coworkers professionally.
• Perform other duties as required.

Skills

Verbal & written communication

Microsoft Office

Adobe Acrobat

Typing 40 wpm

Insurance industry experience

Education

High School diploma

Post High School preferred

Job description

Ategrity Specialty Insurance Company specializes in property, casualty, management liability and professional liability insurance, with a strong emphasis on the excess and surplus (“E&S”) lines market, partnering with brokers and wholesale agents throughout the U.S. to provide insurance solutions for small and medium-sized enterprises (SMEs). Our aim is to establish ourselves as the premier E&S carrier, leveraging robust technical underwriting, a dynamic claims team, intelligent operational efficiencies, sound risk management, and intensive specialization to excel in the marketplace. We are firmly on track to achieve this success.

Job Summary

Our opening is for an administrative support role in the Claim Department who is interested in joining a growing Excess and Surplus Lines Company. The successful candidate will be responsible for supporting the claim staff with various administrative duties as outlined below. The ideal candidate is professional, customer focused, a great multi-tasker and a team player.

Claim Service Representative responsibilities include:

• Claims intake and setting up claims in the claims system
• Monitor multiple department email inboxes throughout the day
• Distribute both physical and electronic mail
• Check processing
• Assist with Deductible Recovery
• File ISO indexes and assist with Medicare queries
• Interact with customers, vendors and coworkers in a professional and appropriate manner
• Perform other duties as required

Requirements

• Education level: High School graduate. Post High School preferred, but not required. Insurance experience a plus.
• Experience: 2-5 years of administrative experience. Insurance industry experience preferred, but not required.
• Specific Skills:
• Strong verbal and written communication skills required
• Strong Microsoft Office Skills required
• Experience working with Adobe Acrobat is preferred
• Typing speed of at least 40 wpm
• Personal Characteristics:
• Ability to work in a fast paced environment
• Collaborative and professional
• Comfortable working independently within a team towards a shared goal
• Licenses: As required by law
• Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process