Claims Senior Auto Adjuster

AAA; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO for charity

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA is seeking a Claims Senior Auto Adjuster to support Auto Claims Operations by handling claims of material and liability, evaluating coverage, and negotiating resolutions in line with company practices. The role requires effective communication with insureds and claimants and careful assessment of complex issues.

Under limited supervision, you will investigate liability and damages, coordinate with relevant departments, and respond promptly to inquiries.

Qualifications

• Bachelor level education or an equivalent combination with experience.
• 1-3 years of claims handling experience required.
• Knowledge of claims administration best practices and procedures.
• Understanding of vehicle repair processes and fault assessment.
• Knowledge of pertinent licensing and potential Adjuster licensing requirements.
• Proficiency with Microsoft Office and claims software.

Responsibilities

• Communicate with insureds and claimants; explain benefits and process.
• Identify statements, conduct investigations to determine liability and damages.
• Evaluate and negotiate within settlement authority to resolve claims.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Skills

Communication skills

Interpersonal skills

Oral and written communication

Attention to detail

Organizational skills

Licensing

Claims knowledge

Education

Bachelor's equivalence + experience

Tools

Microsoft Office

Claims software

Job description

Claims Senior Auto Adjuster

Job Summary

The Claims Senior Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, claims resolution and negotiation strategies of moderate complexity claims in compliance with established company technical and customer service best Practices. Under limited supervision, works within specific limits and authority to resolve claims with well-defined procedures.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address moderate-complexity coverage issues.
• Identify and obtain statements from insureds, claimants and witnesses. Conduct investigations to determine liability and damages and differentiate between allegations and facts.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimates, property, material damage, liability, total loss evaluations, analysis of claims, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• 1-3 years Claims handling experience. Required
• Working knowledge of claims administration best practices and procedures.
• Understanding of vehicle repair processes and procedures
• Knowledge of fault assessment, negligence and subrogation principles required.
• Knowledge of Microsoft Office suite, general computer software and claims software.
• Organization and planning recognition skills required.
• Oral and written communication skills required.
• Interpersonal skills required.
• Property and Casualty Insurance License, valid in selling state - Issued by State Preferred
• May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days Preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is $60,000 - $80,100 annually. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify