Claims & Risk Management Specialist

LAUNCH Technical Workforce Solutions, LLC; Oak Brook (IL); On-site; USD 33,000 - 36,000; Full time

Job summary

LAUNCH Technical Workforce Solutions, LLC in Oak Brook, IL is seeking an administrative professional to support the Claims & Risk Management Department. You will manage workers’ compensation claims from open to close, coordinate with employees, clients, recruiters, payroll and insurers, and help keep files and safety documentation up to date.

The role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced office.

Qualifications

• Experience working in an office environment.
• Minimum 2 years of customer service, human resource, or administrative experience.

Responsibilities

• Provide general administrative support for the Claims & Risk Management Dept.
• Operates the handling of workers’ compensation claims from open to close under supervision.
• Supports injured employees through the Workers’ Compensation process.
• Acts as a liaison between injured employees, recruiters, payroll, clients, and insurance company to coordinate benefits.
• Maintain and update claim files.
• Review and upload miscellaneous client safety documentation.

Skills

Customer service

Administrative experience

Multitasking

Organizational skills

Microsoft Word

Microsoft Excel

PowerPoint

Communication

Education

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HR & Risk Oak Brook, IL, US

3 days ago Requisition ID: 1060

Salary Range: $24.00 To $26.00 Hourly

ESSENTIAL DUTIES & RESPONSIBILITIES

Overview of Responsibilities

• Provide general administrative support for the Claims & Risk Management Dept.
• Operates the handling of workers’ compensation claims from open to close under the following claim types with supervision: Report Only, Medical Only, Modified Duty, and Lost Time.
• Supports injured employees through the Workers’ Compensation process.
• Acts as a liaison between injured employees, recruiters, payroll, clients, and insurance company to coordinate benefits.
• Conduct incident investigations, root cause analysis, and develop recommendations for actions to prevent accident/injury recurrence.
• Receive, sort and scan incoming mail.
• Review and upload miscellaneous client safety documentation.
• Maintain and update claim files.

Investigation aspects of the position:

• On call claim rotation
• Examine photographs (including environmental and injury photographs), video surveillance, audio clips, statements, and all other documentation related to the claim.
• Authorize medical care and post-accident drug screening.
• Follow up regularly on missing medical dictation and drug screens.
• Ensure claims are handled in the most efficient and effective way by keeping open communication with employees, clinics, clients, and insurance company
• Initiate claims status discussions with claim examiners and attorneys to discuss claim handling improvements, expedite resolution, and develop methods to control cost and severity
• Support corporate-wide return to work/transitional duty programs by creating and sending modified duty assignments to injured workers as needed
• Document telephone conversations, written statements, medical reports, accident investigation results and payment of medical bills
• Track and send modified duty reports to Payroll
• Analyzes claim trends to develop recommendations for improved safety and claims management efforts
• Additional point of contact and resource for employees, insurance carriers, broker client advocates, attorneys, claim examiners and medical providers on company workers’ compensation policy, procedures, and regulations

Additional Responsibilities:

• Participates in periodic claim reviews
• Assist with department audits
• Respond to Client Set-Up Requests
• Educate clients on organization’s injury protocol and processes
• Conduct annual and regular training of staff on risk and safety topics.
• Attend Weekly Recruiter Meetings
• Approve and issue payments for bills and invoices as needed
• Log and Save Personal Injuries and Safety Walkthrough Forms
• Participate in the implementation of educational programs to promote risk management in the organization
• Participate in conducting safety walkthroughs of client sites as needed
• Stay educated on OSHA regulations/requirements
• Assist with additional department tasks as needed

KNOWLEDGE, SKILLS & ABILITIES

Motivated and driven

Able to work in a fast-paced environment

Self-starter, goal and accomplishment-oriented individual

Strong business acumen, multitasking and organizational skills

Ability to build rapport with both internal staff and clients / customers

Ability to travel with little notice

Meticulous approach to work with an eye for detail

Ability to maintain high-quality work and meet strict deadlines

Strong technical skills; Microsoft® Word, Excel and PowerPoint

Ability to adhere to LAUNCH’s Mission and Values

Must be able to work flexible hours to support multiple shifts and time zones

Must be willing to work occasional evenings, weekends, and holidays and answer calls after hours

MINIMUM EDUCATION / EXPERIENCE / QUALIFICATIONS

• Experience working in an office environment
• Minimum 2 years of customer service, human resource, or administrative experience