Claims Resolution Adjuster - Remote (MST/PST)

Allstate; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Claims Resolution Adjuster to work remotely, focusing on investigating automobile accidents and providing excellent customer service. This role involves assessing coverage and negotiating settlements while utilizing advanced tools. You'll enjoy a comprehensive benefits package from day one, including flexible scheduling and ongoing training. Join a team that values collaboration and offers a competitive salary, along with a sign-on bonus for eligible candidates. If you're ready to make a positive impact and grow your skills, this opportunity is for you.

Benefits

Flexible scheduling

Healthcare benefits

401K

Education reimbursement

Technology bundle

Connectivity reimbursement

Qualifications

• 2+ years of claims experience, especially in Casualty Bodily Injury.
• Strong communication skills, especially over the phone.

Responsibilities

• Investigate automobile accidents and assess liability and damages.
• Negotiate fair injury settlements with all parties involved.

Skills

Bodily Injury Claims

Claims Resolution

Customer Service

Insurance Claims

Problem Solving

Time Management

Tools

Technology bundle (laptop, monitors, headset, keyboard, mouse)

Job description

Join to apply for the Claims Resolution Adjuster - Remote (MST/PST) role at Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For over 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for safety laws to leading in pricing, telematics, and device and identity protection.

Job Description

A day in the life of a Claims Resolution Adjuster involves investigating automobile accidents involving bodily injury. You will work remotely from home, handling responsibilities such as assessing coverage, liability, damages, and providing exceptional customer service through various channels including calls, email, and text. Using advanced platforms and tools, you will negotiate fair injury settlements with all parties involved.

Allstate Benefits

Being part of Allstate means receiving a benefits package from Day 1, including time off, healthcare, retirement, and more. Our Total Rewards package includes:

• Competitive pay supporting your development and career growth
• Flexible scheduling and work/life balance support
• Initial and ongoing training
• Comprehensive benefits like 401K, education reimbursement, and life balance programs. Visit www.allstategoodlife.com to learn more.

Additional Role Information

The Claims Resolution Adjuster primarily handles liability investigations, identifies injured parties beyond FNOL, and assesses risk potential. They support claimants through vehicle restoration and collaborate with Casualty Adjusters throughout the claims process.

This role requires residence in Mountain or Pacific time zones, excluding California, Washington, Alaska, Hawaii, and Puerto Rico.

Schedule

8-hour shifts, Monday – Friday 8:00 am to 5:30 pm, with potential Saturday rotation.

Key Responsibilities

• Customer Service Expert: Demonstrate empathy, empower, and restore customer trust.
• Investigator: Conduct detailed damage reviews and interpret policies.
• Effective Communicator: Use calls, emails, and video chats to guide customers.
• Negotiator: Evaluate and negotiate claims settlements.
• Problem Solver: Use tools and critical thinking to resolve claims efficiently.
• Recorder: Ensure accurate documentation and policy compliance.

Preferred Qualifications

• 2+ years Claims experience, especially in Casualty Bodily Injury
• Claims investigation and negotiation skills
• Experience with liability investigations, coverage, and liability resolution
• Strong communication skills, especially over the phone
• Excellent critical thinking and problem-solving skills

Remote Work Requirements

• Dedicated, private workspace
• Minimum internet bandwidth of 50 MB down/5 MB up
• Appropriate furniture and equipment

What Allstate Provides

• Technology bundle (laptop, monitors, headset, keyboard, mouse)
• Connectivity reimbursement of $80/month

Licensing Notice

• Possibility of needing an adjuster or appraiser license, with a 60-day deadline for licensing
• Support from the hiring team for licensing process

Sign-On Bonus

Eligible candidates may receive a $1,000 licensing sign-on bonus if they hold the necessary active licenses. Previous employees seeking rehire are ineligible.

Additional Notes

• Participation in virtual meetings via camera is required
• This description is not exhaustive; other duties may be assigned. Attendance is essential.

Skills

Bodily Injury Claims, Claims Resolution, Customer Service, Insurance Claims, Problem Solving, Results-Oriented, Time Management

Compensation

Hourly rate ranges from $19.23 to $31.49, depending on experience and qualifications. A background check is required.

Joining Allstate offers a chance to grow your skills, challenge the status quo, and make a positive impact. We foster an inclusive environment that values diversity and belonging. We do not sponsor visas for this role. Equal opportunity employment policies apply.