Claims Representative Senior

City of Charlotte; Charlotte (NC); On-site; USD 67,000 - 96,000; Full time

Job summary

The City of Charlotte is seeking an experienced Claims Adjuster in the Finance Department to evaluate insurance claims and negotiate settlements within authority limits. Responsibilities include investigating accidents, reviewing reports, and coordinating with third party administrators to settle property and casualty claims.

Qualified candidates hold a NC Property Casualty Adjuster License, with strong communication skills and relevant experience; background checks and drug screening are

Qualifications

• Requires a North Carolina Property Casualty Adjuster's License.
• Strong verbal and written communication skills are essential.
• Education options include high school diploma with experience or a two-year degree with related claims exposure.
• Public sector knowledge and risk management background preferred.

Responsibilities

• Adjusts property and casualty claims from commencement to completion.
• Reviews and analyzes accident reports to determine liability.
• Reviews and evaluates claims and recommends actions.
• Conducts field investigations, questions claimants and witnesses, and gathers evidence.
• Negotiates settlements within authority limits and reserves case files.
• Assists in supervision of claims assistants and coordinates with departments.

Skills

Verbal communication

Written communication

Education

North Carolina Property Casualty Adjuster License

High School Diploma

Two-year college degree

Job description

Department: Finance Department Salary: $66,826.00 - $96,061.79 Commensurate with Experience

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

SUMMARY

Investigates and evaluates insurance claims. Examines claim forms and other records to determine insurance coverage. Utilizes various methods of investigation and negotiates settlement with claimants within prescribed limits. An advanced claims adjusting position involving technical work in the field of management of public liability claims presented against the City of Charlotte, Mecklenburg County, and the Charlotte-Mecklenburg Board of Education. Claims management involves investigation, evaluation, negotiation, and adjustment of claims for alleged damages and personal injury arising from employment by or the operation or use of City, County, or Board of Education property or equipment/ all property and casualty claims. Work is performed independently within the incumbent's level of settlement authority. The duties include review of claim files and reserving activity of third party administrators.

Major Duties and Responsibilities

• Adjusts property and casualty claims from commencement to completion.
• Reviews and analyzes reports of accidents including property damage and bodily injury to determine liability.
• Reviews and evaluates claims and recommends appropriate action.
• Conducts field accident investigations including locating and questioning claimants, law enforcement officers, witnesses, and other parties.
• Obtains signed or recorded statements of incidents.
• Recommends case reserves.
• Assists in the gathering of formal evidence by taking photographs, preparing diagrams and taking measurements at the accident scene.
• Investigates and negotiates settlements for automobile and general liability claims.
• Settles claims within designated authority limits.
• Cooperates with litigation manager in defense of litigated files.
• Serves as back-up for the Claims Manager.
• Conducts training, as necessary and appropriate, on a full range of risk management topics.
• Assists in the supervision of one or more claims assistants.
• Works with supervisory and management personnel in assigned departments and with County and CMS Departments in the areas of accident review, loss prevention and reporting processes and procedures.
• May occasionally be on call with the need to respond to accident sites on nights, weekends, and holidays.

Knowledge, Skills and Abilities

• Requires a North Carolina Property Casualty Adjusters License
• Must possess strong verbal and written communication skills

Minimum Qualifications

• High School Graduate or Equivalent with five (5) years minimum experience or 2-year college degree and three (3) year’s experience.
• Two-year college degree with no prior claims experience, but with relevant experience in the insurance, risk management, or related field.
• Requires a North Carolina Property Casualty Adjusters License

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

The City of Charlotte is a drug and alcohol-free workplace.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.

Our City, Our Mission

When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.