Claims Representative II

Solera; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Claims Representative II, where you will play a crucial role in managing the claims process for an innovative repair program. This dynamic position requires excellent communication and interpersonal skills, as you will engage with various stakeholders, including insurance carriers and vehicle owners. Your attention to detail will ensure that each claim is handled accurately and efficiently. If you thrive in a fast-paced environment and enjoy providing exceptional service, this opportunity is perfect for you. Be part of a team that values innovation and dedication, and help shape the future of vehicle lifecycle management.

Qualifications

• Minimum education requirement is a high school diploma or equivalent.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Manage the repair process from start to finish, ensuring professional service.
• Maintain detailed records and documentation for each claim transaction.

Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Bilingual (English/Spanish)

Multi-tasking

Education

High School Diploma or equivalent

Job description

Claims Admin Support II - Virtual US

Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role
We are seeking an experienced Claims Representative II who will manage the claim process in support of our Managed Repair Program. You will ensure that each claim is handled accurately and in a timely manner, while providing excellent service to all stakeholders throughout the process.

What You’ll Do

1. Manage repair process from start to end to ensure effective and professional service.
2. Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities.
3. Organizes and works with detailed records, maintaining proper documentation within each claim transaction.
4. Verify accuracy of assignments received, and keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
5. Confers with customers by telephone or via email to provide information about claims, to modify assignments, cancel assignments, or obtain details of complaints.
6. Correspond with the insurance carrier, insured and repair facility via email and phone.
7. Work efficiently in multiple systems to achieve a singular goal.
8. Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
9. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

What You’ll Bring

1. Minimum Education: High School or equivalent.
2. Excellent communication skills — pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients Ability to multi-task in a fast-paced, stressful environment.
3. Excellent interpersonal skills, judgment and decision-making skills (always displaying a positive attitude)
4. Strong attention to detail.
5. Willingness to cross-train in other platforms.
6. Ability to concurrently communicate telephonically and type.
7. Ability to meet and possibly exceed department goals and guidelines.
8. Proficient bilingual (English/Spanish) language skills are considered a plus.
9. Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard.
10. Ability to remain alert and focused during the workday.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.