Claims Representative

Nobilis Group, Inc.; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A growing customer service firm is looking for a dependable Claims Representative to join their team. Based in the United States, this role requires attention to detail and strong customer service skills. Responsibilities include processing claims, providing customer assistance, and maintaining records. The position offers $20 per hour and benefits including medical, dental, and 401(k) options. Training will be on-site for two weeks before transitioning to a fully remote setup.

Benefits

Full medical benefits

401(k) with matching contributions

Paid PTO and holidays

Onsite fitness center

Qualifications

• Must have strong attention to detail and accuracy.
• High level of dependability and accountability required.
• Excellent customer service and listening skills are essential.
• Comfortable working with claim systems and basic office software.

Responsibilities

• Process and manage incoming claims with professionalism.
• Provide exceptional customer service via phone, email, or chat.
• Investigate, evaluate, and resolve claim issues timely.
• Maintain detailed records and documentation for each claim.
• Communicate effectively with internal departments and external partners.

Skills

Attention to detail

Customer service skills

Problem-solving ability

Self-motivated

Job description

Please note: You will be required to come on-site for training for a maximum of two weeks before transitioning to remote work. *Must be located in DFW*

Claims Representative

Nobilis Group is a rapidly growing company focused on delivering outstanding customer experiences through innovative solutions and exceptional service. We are seeking a dependable, detail-oriented, and customer-focused Claims Representative to join our team. If you're a self-starter who thrives in a fast-paced environment and enjoys solving problems with care and efficiency, we want to hear from you.

Key Responsibilities

• Accurately process and manage incoming claims with professionalism and urgency
• Provide exceptional customer service to clients via phone, email, or chat
• Investigate, evaluate, and resolve claim issues in a timely manner
• Maintain detailed records and documentation for each claim
• Communicate effectively with internal departments and external partners
• Identify opportunities to improve processes and escalate complex issues when needed
• Maintain confidentiality and adhere to compliance standards and procedures

Qualifications

Must-Haves:

• Strong attention to detail and accuracy
• High level of dependability and accountability
• Excellent customer service and listening skills
• Self-motivated with a proactive approach to work
• Strong problem-solving and critical thinking abilities
• Ability to work independently in a remote environment
• Comfortable working with claim systems and basic office software

Nice-to-Haves:

• Previous call center experience
• Prior experience in customer service or claims-related roles

Compensation & Benefits

• $20 per hour
• Full medical, dental, and vision benefit options, including High-Deductible Health Plan and PPO
• HSA and FSA programs
• Paid Life and AD&D insurance
• 401(k) and Roth 401(k) with matching employer contributions
• Paid PTO plus 10 paid company holidays
• Onsite fitness center and company-sponsored wellness initiatives

Work Setup

• Training: Up to 2 weeks onsite at Nobilis Group’s headquarters in Las Colinas (Irving, TX); flexible training hours but must complete 8 hours/day
• Post-training: Fully remote; standard hours are 8:30 AM – 5:30 PM (subject to change based on seniority)

Interview Process

1. Employment assessment (serves as initial interview)
2. Virtual interview with hiring manager
3. Potential second-round virtual interview with team