Claims Representative

The Jackson National Life Insurance Company; Lansing (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Health insurance benefits

401(k) matching

Adoption assistance

Education matching gift program

Dependent tuition program

Job summary

The Jackson National Life Insurance Company in Lansing, Michigan seeks a Claims Representative to independently process non-contestable claim transactions across multiple products and functions. The role ensures all information is in good order for processing and handles escalations with professionalism.

The position requires strong communication skills, ability to work with several software applications, and careful documentation of transaction history.

Qualifications

• High School diploma or GED required.
• 0-1 years work experience preferred.
• LOMA classes preferred (certifications, licenses, registrations).

Responsibilities

• Process a range of transactions including moderately complex claims.
• Handle multiple processes within the team.
• Investigate and evaluate questionable transactions.
• Research policy transactions and history as required.
• Communicate with internal associates and external customers or agents.
• Resolve escalated calls and issues.
• Document status of transactions and contacts.

Skills

Communication skills

Independent worker

Team collaboration

Multitasking

Excellent documentation

Problem solving

Education

High School diploma or GED

LOMA classes preferred

Tools

Mainframe systems

Multiple software applications

Job description

If you are an internal associate, please login to Workday and apply through Jobs Hub.

Job Purpose The Claims Representative independently processes non-contestable claim transactions including those which are moderately complex. This includes transactions for multiple products and business functions. Ensures all information is in “good order” for processing. This includes resolution and recovery of escalated requests and issues.

Essential Job Duties & Responsibilities

• Independently processes a range of transactions including those which are moderately complex using documented procedures and multiple software applications.
• Handles multiple processes/functions within the team.
• Identifies, investigates and evaluates questionable transactions.
• Researches policy transactions and history as required.
• Communicates with internal associates and external customers or agents regarding outstanding requirements, or transaction issues and problems.
• Resolves escalated calls and issues.
• Documents status of transactions and contacts received and initiated.

Other Duties

• Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)
• May assist in training less experienced associates or quality check other associates’ work.
• Other duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of Jackson’s product lines, claims process and organizational structure.
• Good verbal and written communication skills to interact professionally with coworkers, management and external customers.
• Ability to communicate and interpret moderately complex issues and requests.
• Ability to navigate and utilize multiple software and mainframe computer applications.
• Ability to work independently and in a team environment.
• Ability to effectively manage the demands of a high volume, image-based work environment.
• Ability to assist others by providing on-the-job training.

Education and Experience Required

• High School diploma or equivalent (G.E.D.).
• 0-1 years work experience.
• Certifications, Licenses, Registrations: Relevant LOMA classes preferred.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally‑recognized disability, marital status, legally‑protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity.

Company facilities and campuses are tobacco‑free environments.

At Jackson, our employees are empowered to bring a fresh perspective, confront new challenges, and define their own career paths. We value the unique perspectives and innovative ideas that come from our employees' diverse backgrounds.

Jackson is the marketing name for Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York (Home Office: Purchase, New York). Jackson National Asset Management, LLC (JNAM) located in Chicago, Illinois, is an SEC‑registered investment adviser and Jackson subsidiary. Annuities are distributed by Jackson National Life Distributors LLC, Member FINRA.

Jackson companies offer an outstanding benefits package including

• competitive pay
• bonuses
• comprehensive health insurance benefits
• a matching 401(k) retirement plan
• adoption assistance
• education matching gift program
• dependent tuition program

Contact [e-mail] for alternate formats for accommodation.

To learn more about Jackson's financial strength and results, visit jackson.com.