Claims Quality Insights and Automation Lead Consultant

Allstate; United States; Remote; USD 82,000 - 147,000; Full time

Job summary

An established industry player is seeking a Quality Insights and Automation Lead Consultant to drive innovation in claims quality assurance. This role is pivotal in utilizing data and automation to enhance customer experiences and operational efficiency. You will collaborate with stakeholders to develop automated strategies that improve service delivery and employee productivity. Join a dynamic team that values integrity and diversity, where your contributions will directly impact the future of quality assurance in the insurance industry. This is an exciting opportunity to shape processes and lead initiatives in a forward-thinking environment.

Benefits

Tuition assistance

Medical insurance

Dental insurance

Pension plan

401(k) plan

Generous paid time off policy

Qualifications

• Strong experience in managing large datasets and analytical procedures.
• Ability to drive projects and achieve business objectives independently.

Responsibilities

• Collaborate on digital and automation strategy for quality assurance.
• Enhance automation efforts to review 100% of claims.
• Develop initiatives for strategic improvements in quality.

Skills

Analytical mindset

Problem solving

Data storytelling

Business acumen

Attention to detail

Education

Bachelor's degree in related field

Tools

SQL

Tableau

Power BI

Hadoop

Oracle

Python

R

Java

Job description

Claims Quality Insights and Automation Lead Consultant

Pay Competitive

Location Remote

Employment type Full-Time

Job Description

• Req#: 748713

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Family Summary

The Quality Assurance function is responsible for actively measuring overall claim handling quality focusing on our ability to execute consistently and achieve quality and operational excellence. The Quality Assurance team serves as the backbone of the Claims measurement system - accountable for measuring effectiveness and consistency, identifying strengths and opportunities, conducting strategic analysis, and informing the development of processes. This will include collaboration with Claims Line Management and Field Leadership. By facilitating the development of appropriate quality assurance practices, it will support Allstate in achieving key business outcomes that remain in compliance with laws and regulations. You will collaborate with key stakeholders to design and execute a more efficient, digital, and automated review strategy and process.

Job Summary:

As a Quality Insights and Automation Lead Consultant, you will be responsible for educating the use of and development of data infrastructure and automation projects. This role is critical in combing through both quality and financial data to identify opportunities to drive novel insights and develop critical organizational monitoring mechanisms. Your main deliverable will be automating quality assurance and using data, analytics, and technology to generate insights/actions that improve customer experience and employee effectiveness. This will require developing real-time digital capabilities that enable employees to deliver higher first-time right services to customers, increase their speed to productivity and support targeted coaching and job enrichment.

Key Responsibilities:

• Collaborate to create, drive, and execute holistic digital and automation strategy for quality assurance in alignment with strategic goals and objectives
• Enhance Automation efforts to move towards review of 100% of claims
• Participate in larger strategic enterprise programs connected to quality, including establishing a point of view for quality and leading work tracks assigned to this area from the enterprise programs
• Develop new initiatives or innovations, providing strategic guidance on improvements
• Manage data and data requests to improve the accuracy of our data and decisions made from data analysis
• Use and learn a wide variety of tools and languages to achieve results (e.g., SQL, Tableau, Hadoop, Oracle, Power BI, Python, R, Java)

Functional Skills

• Strong business acumen, understanding of quality assurance, financial analysis, and regulatory compliance desired
• Demonstrate an analytical mindset with critical thinking, problem solving, and ability to tell a story with data to influence decision making
• Database development knowledge and experience (i.e. SQL, Oracle, Dremio)
• BI tool development experience (i.e. Tableau, Power BI, Looker)
• Intermediate Analytic, Data Sourcing, and Data Management skills
• Ability to extract data from various data sources
• Solid experience in time and task management
• Awareness of technology and analytics advancements in Natural Language Processing and related data analytics concepts that directly apply to quality automation vision
• Ability to learn new technologies
• Strong attention to detail
• Intermediate written and verbal communication skills, including the ability to effectively collaborate with multi-disciplinary groups and all organizational levels
• Programming skills (i.e. Python, R, Java) a plus

Knowledge/Skills/Abilities/Experience

• Bachelor's degree in related field preferred
• Proven experience in managing and manipulating large, complex datasets
• Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Ability to independently drive projects/key workstreams, achieving or exceeding business unit objectives
• Works within highly complex assignments requiring specialized knowledge in breadth and/or depth in area expertise
• Provides highly advanced individual decision making in a detail-oriented way
• Ability to assist leadership in achieving business unit objectives
• Ability to interact effectively, and coach others on interacting effectively with internal or external customers and act with empathy
• Knowledge of the insurance industry to include claims processes, policies, and procedures, regulatory compliance, and risk management concepts/ best practices desired

Compensation offered for this role is $82,000.00-$146,125.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram, and LinkedIn or watch a video.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

The Allstate Corporation is an American insurance company, headquartered in Northfield Township, Illinois, near Northbrook since 1967.