Claims Quality Improvement Analyst

GM Financial; Fort Worth (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

Join a leading Insurtech company at GM Financial as a Claims Quality Improvement Analyst. You'll enhance claims management through data analysis, compliance reviews, and collaboration with operations leaders. This role offers competitive pay, remote work, and generous benefits from day one.

Benefits

401K matching

Bonding leave for new parents

Tuition assistance

Training

GM employee auto discount

Community service pay

Nine holidays

Qualifications

• 3+ years in auto and/or casualty claims handling required.
• 2+ years in claims compliance or quality roles preferred.

Responsibilities

• Develop and execute vision for Claims quality improvement function.
• Create and maintain file audit dashboards.
• Conduct quality and compliance reviews.

Skills

Auto and Casualty Claim handling experience

Claims Audit

Quality Improvement

Excellent communication skills

Data analysis skills

Teamwork and mentoring abilities

Education

High School Diploma

Bachelor’s Degree

Tools

Guidewire ClaimCenter

Job description

Why General Motors Insurance? At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. This is a unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. GM has the largest connected vehicle fleet worldwide, with over 9 million connected GM vehicles in the US alone, projected to triple in the next 10 years. The OnStar system accesses over 900 data points from vehicles, revolutionizing auto insurance. Our vision of zero crashes, zero emissions, and zero congestion underscores our commitment to customer safety and security. This position will be posted until filled.

Responsibilities

About the role: The Claims Quality Improvement Analyst promotes quality claim management by facilitating file evaluation and analyzing company data to quantify claims results. Collaborating with operations leaders and the Continuous Improvement Manager, you will determine optimal file results, ensure regulatory compliance, and meet best practices. You will analyze business indicators, recommend improvements, and make technical decisions within delegated authority. The role may involve investigating trends across claim metrics through audits and analysis. Key responsibilities include:

1. Developing and executing the vision for the Claims quality improvement function, continuously enhancing it in line with best practices and regulations.
2. Creating and maintaining file audit dashboards to inform leadership on trends and opportunities.
3. Implementing automated claims handling quality review processes.
4. Collaborating to develop policies, standards, controls, and workflows to establish a center of excellence.
5. Conducting quality and compliance reviews to ensure service excellence and regulatory adherence.
6. Developing audit forms, analyzing results, and developing action plans for continuous improvement.
7. Monitoring and reporting on file quality data trends and issues.
8. Supporting training initiatives and developing job aids to improve claims handling quality.
9. Ensuring compliance with regulatory requirements in all projects.
10. Building relationships with internal and external stakeholders, including auditors and vendors.

Qualifications

What makes you a dream candidate?

• Auto and Casualty Claim handling experience
• Claims Audit, Quality Improvement/Quality Assurance experience
• Extensive knowledge of claims processes and insurance industry
• Understanding of Guidewire ClaimCenter
• Project management experience (preferred)
• Database proficiency (desired)
• Ongoing pursuit of analytical credentials
• Excellent communication skills
• Data analysis skills for forming conclusions
• Understanding regulatory requirements and developing best practices
• Sound judgment for compliance decisions
• Teamwork and mentoring abilities
• Relationship-building skills
• Analytical mindset for data-driven decisions

Experience:

• High School Diploma or equivalent (required)
• Bachelor’s Degree or equivalent work experience (preferred)
• 3+ years in auto and/or casualty claims handling (required)
• 2+ years in claims compliance or quality roles (preferred)

Licenses (preferred): AINS, AIS, CPCU, SCLA, or AIC.

What We Offer

Generous benefits from day one, including 401K matching, bonding leave for new parents (12 weeks, fully paid), tuition assistance, training, GM employee auto discount, community service pay, and nine holidays.

Our Culture

Our team members shape a culture of innovation, integrity, and community. We foster an environment where you can thrive beyond just working.

Compensation & Work Life Balance

Competitive pay, bonus eligibility, and a fully remote work setup.

Job Info

• Job Identification: 49193
• Category: Insurance
• Posting Date: 04/03/2025
• Schedule: Full time
• Location: 801 Cherry Street, Fort Worth, TX, 76102, US