Claims Processor (Telework)

Texas Workforce Commission; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization that connects people with careers in Texas! As a Claims Processor, you'll play a vital role in the appeals process for unemployment insurance benefits. This full-time telework position offers flexibility and a supportive work environment. You'll utilize your attention to detail and administrative skills to review appeal submissions and assist in scheduling hearings. Enjoy a competitive salary, comprehensive benefits, and the chance to contribute to a Family Friendly Certified Workplace. If you're ready to make a difference and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Family Friendly Certified Workplace

Defined Retirement Benefit Plan

Optional 401(k) and 457 accounts

Medical Insurance

Paid time off

Qualifications

• One year of experience in administrative support functions.
• Knowledge of office practices and unemployment insurance regulations.

Responsibilities

• Perform routine administrative support for the appeals process.
• Analyze appeals and schedule administrative hearings.

Skills

Attention to detail

Interpersonal skills

Typing speed (60+ wpm)

Knowledge of unemployment insurance laws

Experience with Microsoft Suite

Education

One year of administrative support experience

Relevant academic credits

Tools

Microsoft Outlook

Microsoft Teams

AT CaseProcessor

Job description

Job Description - Claims Processor (Telework) (825585)

Description

WHO WE ARE
Texas Workforce Commission connects people with careers across the state. The Case Processor I (Administrative Assistant II) position is located at our State Office location in Austin on the north lawn of the Texas State Capitol at 101 E. 15th Street. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

This full-time telework opportunity allows for a flexible schedule on Monday through Friday between 7:00 am and 5:30 pm.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE
You possess the ability to perform duties involving close attention to detail with accuracy, keep up with a fast-paced work environment, and have good interpersonal skills to communicate with coworkers.

WHAT YOU WILL DO:
The Appeals Tribunal holds and hears first level appeals from the original determination in disputed claims for unemployment insurance benefits. The Case Processor I primarily reviews incoming appeal submission requests and creates hearings to adverse determinations for the Appeal Tribunal. The Case Processor I performs routine (journey-level) administrative support work under moderate supervision, with limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:

1. Perform routine administrative support work in the implementation of the appeal process in the Unemployment Insurance (UI) program.
2. Use a TWC issued computer (PC) and TWC records to analyze appeals to determine appropriate issues, parties, and scheduling considerations for administrative hearings.
3. Enter appropriate information into AT CaseProcessor.
4. Request records required for appeal hearings.
5. Perform other duties as assigned which may include cross training to assist other units as the need arises.

YOU QUALIFY WITH:
- One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance and control of forms, records and reports.
- Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:
- Ability to type at least 60+ wpm.
- Experience with the Microsoft Suite including Outlook and Teams.
- Attention to details and accuracy of date-sensitive material involved.
- Knowledge of unemployment insurance laws, rules, and regulations and of the appeals process.
- Knowledge of general office practices and procedures.
- UI Claims and Appeals experience.

YOU GAIN:
- A Family Friendly Certified Workplace.
- Will report to Austin, Texas.
- Competitive salary: $3,220.00/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Primary Location

United States-Texas-Austin

Work Locations

Austin: 101 E 15th St (320-4001) 101 E 15th St Austin 78778-0001

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