Claims Processor (Japanese Literate)

Carrot Fertility; United States; Remote; USD 56,000 - 64,000; Full time

Job summary

An innovative firm is seeking a dedicated individual to join their Payments team, focused on enhancing member experiences in fertility and family-building services. This role involves reviewing member expenses and collaborating with various teams to ensure smooth operations. The ideal candidate will possess strong customer service skills, attention to detail, and fluency in Japanese, with a passion for supporting diverse member populations. Join a recognized leader in the industry that values inclusivity and offers a comprehensive rewards package to support your well-being and career growth.

Benefits

Health and Wellness Benefits

Retirement Savings Plans

Parental Leave

Family-forming Assistance

Short- and Long-term Incentives

Qualifications

• 1-3 years of experience in customer service and claims processing.
• Fluent in Japanese and detail-oriented with strong problem-solving skills.

Responsibilities

• Review incoming member expenses and collaborate with the Care team.
• Ensure an exceptional member experience while processing reimbursements.

Skills

Customer Service

Claims Processing

Fluent in Japanese

Detail-oriented

Problem-solving

Communication Skills

Empathetic Support

Innovative Spirit

Tools

Jira

Confluence

Zendesk

Airtable

G-Suite

Job description

Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

The Role:

In this role, you will be responsible for reviewing incoming member out-of-pocket expenses, as well as expenses incurred using the Carrot Card. You will collaborate with members of the Care team, Customer Success, and Finance team to ensure an exceptional member experience.

You need to be able to work one of the following available shifts: 4:00 am- 1:00 pm, 6:00 am- 3:00 pm, or 1:00 pm- 10:00 pm CST.

The Team:

The Payments team is a group of compassionate and dedicated individuals focused on contributing to Carrot's mission of inclusivity and accessibility in fertility and family-forming services. This team is responsible for adjudicating all incoming member reimbursement requests while ensuring an exceptional member experience. The team will coordinate activity with insurance payers to ensure that payment for applicable care is quickly and accurately facilitated.

Minimum Qualifications:

• 1-3 years of relevant work experience including customer service and claims processing experience
• Fluent in Japanese (supporting translation of documents)
• Highly detail-oriented with superior multi-tasking skills
• Ability to work independently with little management or direction on routine duties or projects
• Exceptional verbal and written communication skills
• Strong problem-solving skills to analyze, troubleshoot and resolve issues
• Ability to empathetically support a diverse member population through all paths to parenthood
• An innovative spirit to push the boundaries of claims operations

Preferred Qualifications:

• Fluent in Mandarin
• Knowledgable with insurance regulations and industry best practices
• Experience working at a fast-growing tech company or digital health company
• Proficiency and comfort using business tools (e.g., Jira, Confluence, Zendesk, Airtable, G-Suite)

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $56,000-$64,000 ($26.92/hr.- $30.77/hr.). Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.

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