Claims Processor

Turo; Arizona; Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Equity

Benefits

Paid time off

In-office lunch and snacks

Job summary

Turo is seeking a Claims Processor to join our Phoenix operations team. You will bridge the gap between Turo Support and Claims, supporting Claims Associates while maintaining high service standards for hosts and guests.

The role requires adaptability to an evolving environment, meticulous attention to detail, and a proactive attitude. This in-office/hybrid position offers equity and comprehensive benefits in a collaborative setting.

Qualifications

• Ability to multitask and keep accurate notes in a fast-paced environment.
• Attention to detail is crucial for handling host, guest, and internal data across geographies.
• Proactive and able to work with minimal supervision in a changing environment.
• Strong communication skills to coordinate with teams and vendors.

Responsibilities

• Provide exceptional customer service and support to hosts, guests, vendors, and internal teams via Slack, email, voice, and chat.
• Manage recovery activities, review eligibility for accounts and vehicles relative to claims, and assess liability.
• Assist members through the incident process and non-complex claim resolutions.
• Contribute to internal process documents and help streamline workflow.

Skills

Multitask

Attention to detail

Adaptable

Strong work ethic

Tools

Slack

CRM systems

Job description

About The Team

Turo is looking for an enthusiastic and pragmatic Claims Processor to join us as we expand our operations team in Phoenix! You will bridge the gap between Turo Support and Claims while supporting Claims Associates. This position requires someone comfortable with change, driven, and eager to learn every day.

About The Team

Turo is looking for an enthusiastic and pragmatic Claims Processor to join us as we expand our operations team in Phoenix! You will bridge the gap between Turo Support and Claims while supporting Claims Associates. This position requires someone comfortable with change, driven, and eager to learn every day.

What You Will Do

• Provide exceptional customer service and support to Turo hosts, guests, external vendors, and internal teams via Slack, email, voice, and/or chat
• Manage recovery activities, review eligibility for accounts and vehicles relative to claims, review for liability, and own our resolving indirectly space
• Assist Turo members through the incident process
• Assist with non-complex claim resolutions
• Contribute to internal process documents and help streamline workflow

Your profile

• Can multitask while ensuring all proper and accurate notations on an account are completed within a timely manner
• You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace
• Attention to detail is crucial — we work in a marketplace supporting hosts and guests across multiple geographies
• You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision
• You bring a positive attitude, high energy, strong work ethic, and commitment to Turo values

Bonus if you have

• Previous startup experience
• Strong proficiency with technology such as Slack and other CRM systems
• Someone who thrives in a space that is not always black and white

For this role, the set hourly rate is $20.00 an hour in Phoenix. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Turo Recruiting Scam Alert

We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at [e-mail]. Candidates can also report suspicious activity to the FTC or other appropriate authorities.

Turo AI Policy

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [e-mail].

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [e-mail].