Claims Processing Team Lead

Group 1001 Resources, LLC; Zionsville (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401K match

EAP

Job summary

Group 1001 Insurance is seeking a Claims Processing Team Lead to guide a busy claims operation, overseeing intake, review, validation, decisions, and payouts while ensuring accuracy and timely processing.

You will monitor volumes, staff workloads, and performance metrics, provide training, develop SOPs, and support regulatory compliance, including prompt-payment rules and tax reporting. You will collaborate with management and service partners to deliver exceptional beneficiary service.

Qualifications

• 3+ years of claims processing, operations, or customer service experience.
• Bachelor's degree or equivalent experience.
• Subject matter expertise with annuities and/or financial services products.
• Strong problem-solving skills in a fast-paced environment.
• Excellent verbal and written communication, including handling sensitive conversations with compassion.
• Attention to detail and curiosity about how things work.
• Preferred: experience with death claims or beneficiary payouts.
• Knowledge of regulatory and compliance requirements for claims, such as state prompt-payment laws, tax reporting, and unclaimed property.
• Prior team or workflow management experience.

Responsibilities

• Act as a subject matter expert for all claims processing tasks and responsibilities.
• Lead or assist with claims workflow management.
• Monitor incoming claim volumes, inventory, aging, and trends, and coordinate resources.
• Oversee the claims process from intake to payout, ensuring accuracy and timeliness.
• Ensure compliance with regulatory requirements, including prompt-payment rules and tax reporting.
• Monitor performance metrics and coach the team to improve efficiency and service levels.
• Develop SOPs and job aids; provide ongoing training and knowledge sharing.
• Resolve escalated or sensitive claims with empathy and professionalism.
• Collaborate with other departments to support decision-making and service delivery.

Skills

Claims processing

Team leadership

Regulatory compliance

Attention to detail

Communication

Education

Bachelor's degree or equivalent experience

Job description

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.

Why This Role Matters

The Claims Processing Team Lead is a subject matter expert who supports Delaware Life Operations claims processes and team members. Responsibilities include, but are not limited to, claims workflow management, training and support of new team members, ongoing education and support of the whole team, identifying improvement opportunities, developing and maintaining procedural documents, and supporting system changes and enhancements. The Team Lead will spend 50% or more of their time on claims processing, including death claims, beneficiary payouts, and related servicing activities. The Team Lead works closely with the broader management team to make sure beneficiaries, families, agents, and internal service partners consistently receive the highest level of service.

What You'll Do

• Act as a subject matter expert for all claims processing tasks and responsibilities.
• Lead or assist with claims workflow management.
• Monitor incoming claim volumes, inventory, aging, and trends, and coordinate resources both proactively and reactively.
• Oversee the claims process from start to finish, including intake, document review (such as death certificates, claim forms, and beneficiary designations), validation, decisions, and payout.
• Make sure claims are accurate and timely.
• Make sure claims processing meets regulatory and compliance requirements, including state prompt-payment rules, interest calculations, tax withholding and reporting, and unclaimed property and escheatment obligations.
• Monitor key performance measures and goals for the team and its members, including claim turnaround time, quality, accuracy, and service-level metrics.
• Identify process improvement opportunities and help develop and implement solutions.
• Build knowledge of upstream and downstream functions and departments to support decision-making.
• Provide ongoing process coaching, conduct process observations, and deliver training to help team members improve efficiency, effectiveness, and the beneficiary experience.
• Help develop and maintain standard operating procedures and job aids for claims processing.
• Help with escalated issues, including complex, contested, or sensitive claims, and lead the effort to resolve them.
• Own communication and resolution as appropriate, handling beneficiaries and families with empathy and professionalism.
• Assist with other duties as assigned.

What We're Looking For

• 3+ years of claims processing, operations, or customer service experience
• Bachelor's degree or equivalent experience
• Subject matter expertise with annuities and/or financial services products
• Strong problem-solving skills and experience working in a fast-paced, changing environment
• Strong verbal and written communication skills, including the ability to handle sensitive conversations with compassion
• Attention to detail: you're meticulous and curious about how things work.
• Preferred Experience with death claims, beneficiary payouts, or similar claims processing (strongly preferred)
• Knowledge of regulatory and compliance requirements for claims, such as state prompt-payment laws, tax reporting, and unclaimed property
• Prior team or workflow management experience

Benefits Highlights

Group 1001 Insurance Benefits Employees are our number one asset.

• Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package.
• Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options.
• Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
• All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs - no enrollment is required.
• Employees may also participate in the Company's 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued.

Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

We are a company that aims to shape the world around us. We don't simply talk about change, we create it - empowering people and communities through sports, education, innovation, and access to financial products and services. Group 1001 Insurance is an integrated, technology-driven financial services and insurance group that combines product innovation with digital accessibility. With annuity products and insurance that create and protect a strong future for all, we help individuals and businesses thrive. Through our education and sports partnerships, we empower communities. Because when we invest in growth for all, we invest in a better world. If you're ready to make an impact and help us build a better future, you're in the right place!