Claims Processing Auditor

ProAg; West Des Moines (IA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

PTO & holidays

Parental leave

Medical vision dental coverage

Wellness program

Employee discounts

Learning culture

Job summary

ProAg is seeking a Claims Processing Auditor in the Midwest to audit and process claims, ensuring accuracy and completeness. You will collaborate with Underwriting, Claims, and Compliance to expedite payment and improve processing workflows.

The role requires 2+ years of experience, a high school diploma, and strong communication and analytical skills. This is a hybrid position with on-site and remote days, supporting multiple regional teams.

Qualifications

• Two years of relevant and progressive professional experience.
• High School diploma or equivalent is required.
• Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy with employees and customers.
• Sound analytical skills with a deep attention to detail in order to problem solve.
• Ability to effectively and efficiently multi-task, set and shift priorities, and adapt to change.
• Handle sensitive and/or confidential material strictly in accordance with company policy, Risk Management Agency (RMA) guidelines, etc.

Responsibilities

• Monitor claims through auditing and data entry activities.
• Ensure claims are adequately documented in our processing system.
• Track claims for timeliness.
• Work closely with the Underwriting Department to ensure any changes required to claims are made in the system prior to payment.
• Process loss claims for payment.
• Attend assigned training as needed.
• Collaborate with and communicate information clearly and effectively to crop adjusters, team members, compliance, accounting and agents.
• Provide support to other regions as needed through cross‑training activities.
• Adhere to the expectations of ProAg policyholder touchpoints.

Skills

Attention to detail

Analytical thinking

Written and verbal communication

Multi-tasking

Education

High School diploma or equivalent

Job description

Job Title: Claims Processing Auditor

Role Details

Job Title: Claims Processing Auditor

Location: West Des Moines, IA or Lenexa, KS

Reports To: National Claims Processing Manager

Employment Type: Full Time

Job Requisition ID: 2026-1003

Requisition Begin Date: 10/12/2026

Requisition End Date: 12/12/2026 (Posting may close earlier if filled or business needs change.)

Role Overview

ProAg has an exciting opportunity for a Claims Auditor to join our team. You will audit and process claims, checking for accuracy and completeness. Bring your passion for innovation and collaboration to ProAg to help serve our farmers, agents, and re‑insurers.

Reporting to the Claims Processing Manager, you will expedite the processing and payment of all claims. You must thrive in a collaborative environment where you will work closely with other departments including Underwriting, Claims, and Compliance, and be a resource for them.

This position will report to the West Des Moines, Iowa or Lenexa, Kansas locations. ProAg is a 4:1 hybrid workplace; Monday through Thursday is in office, with Friday being a remote day.

In This Exciting Opportunity, You Will

• Monitor claims through auditing and data entry activities
• Ensure claims are adequately documented in our processing system
• Track claims for timeliness
• Work closely with the Underwriting Department to ensure any changes required to claims are made in the system prior to payment
• Process loss claims for payment
• Attend assigned training as needed
• Collaborate with and communicate information clearly and effectively to crop adjusters, team members, compliance, accounting and agents
• Provide support to other regions as needed through cross‑training activities
• Adhere to the expectations of ProAg policyholder touchpoints

What You Bring

• Two years of relevant and progressive professional experience
• High School diploma or equivalent is required
• Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy with employees and customers
• Sound analytical skills with a deep attention to detail in order to problem solve
• Ability to effectively and efficiently multi-task, set and shift priorities, and adapt to change
• Handle sensitive and/or confidential material strictly in accordance with company policy, Risk Management Agency (RMA) guidelines, etc.

What We Offer

• Competitive salary and comprehensive benefit package
• Strong learning culture with ongoing development opportunities
• Opportunities for growth and career advancement
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off
• Paid parental leave
• Access to our award‑winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program
• An opportunity to do meaningful work and love what you do

What We Represent

A career with purpose. Our crop insurance professionals work each day to bring peace of mind and protection to American farmers and ranchers. Join a team who truly cares.

• Part of something bigger: We offer a career with purpose as you support the farmers and ranchers who create food, fuel, and fiber for the world.
• Personal connections: We are built on strong relationships and appreciation of your individuality.
• A team who cares: We look out for each other personally and professionally because we care about each other.
• Innovators by trade: We’re committed to a brighter tomorrow for our team members and agriculture.
• The best of both worlds: We combine personal connections with powerful resources, thanks to our culture and the backing of Tokio Marine HCC.

The Company

ProAg, a member of the Tokio Marine HCC group of companies, is positioned as a financially strong and well‑capitalized insurer with an AM Best rating of A++. With 100 years of service to our agents & insureds, we stand committed to continuing the principles that ProAg was founded on: Integrity, Loyalty, and Customer Service.

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine Group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist. Every policy we write is special, enabling our clients to do amazing things.

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.