Claims Process Owner

Symetra Financial Corporation; United States; Hybrid; USD 77,000 - 130,000; Full time

Job summary

Symetra Financial Corporation offers an exciting opportunity to join their Stop Loss Claims department as a Trainer and Process Owner. Ideal candidates will lead training programs, improve business processes, and manage special projects, supporting a culture of continuous improvement. With a focus on excellence in stop loss insurance, applicants should possess strong analytical and communication skills, along with relevant industry experience.

Benefits

Flexible full-time or hybrid telecommuting arrangements

401(k) plan with immediate vesting and company matching

Paid vacation, sick time, and holidays

Qualifications

• 3-5 years of relevant experience in stop loss or related industry.
• Knowledge of stop loss insurance preferred.
• Experience using database systems.

Responsibilities

• Coordinate and deliver training for new and current employees.
• Collaborate with management to identify best practices and implement improvements.
• Assist leadership with special projects, presentations, and meeting notes.

Skills

Analytical skills

Facilitation

Communication skills

Problem-solving

Interpersonal skills

Education

High School Diploma

BA/BS preferred

Tools

MS Office

Job description

Symetra has an exciting opportunity to join the Stop Loss Claims department with two new openings as Stop Loss Claims Trainer and Process Owner.

About the role

We are seeking two highly motivated professionals to lead business process improvements and cross-functional initiatives. Both positions will play key roles in facilitating change management, supporting special projects, mentoring, and driving measurable outcomes aligned with team goals. Candidates should bring strong analytical, facilitation, and communication skills, ideally with experience in stop loss insurance or a related field.

What you will do

• Coordinate and deliver training for new and current employees; update procedures and workflows
• Maintain training materials and propose process improvements
• Collaborate with management and teams to identify best practices and implement improvements
• Conduct training follow-ups and provide feedback to management
• Improve data flow, communication, and documentation across processes
• Work with partners to enhance systems, maintain databases, and develop training resources
• Support reporting, benchmarking, and analytics efforts
• Ensure projects are completed on time, within budget, and meet goals
• Assist leadership with special projects, presentations, and meeting notes
• Provide claims processing support during peak periods and collaborate with the team
• Act as a resource across departments and lead projects to improve training programs
• Represent the team at industry conferences and events

What we offer you

“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. AVP Internal Sales, Training and Development

“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. Actuary III

"At Symetra, we prioritize learning and provide various resources like the Student of the Business courses, sponsorship for professional certifications, and helpful colleagues who are always ready to teach and answer questions.” Financial Reporting Lead Senior Analyst

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $77,600 - $129,400 plus eligibility for the company annual bonus program.

Who You Are:

• High School Diploma required; BA/BS preferred
• 3–5 years of relevant experience in stop loss or a related industry
• Knowledge of stop loss insurance preferred
• Experience using database systems
• Some exposure to ESL (Enterprise Service Layer) is helpful
• Strong analytical skills with the ability to understand technical processes
• Excellent verbal and written communication skills, including editing
• Ability to elicit buy-in, commitment, and collaboration from others to achieve successful outcomes
• Results-driven with strong problem-solving abilities
• Outstanding interpersonal and facilitation skills, with the ability to build consensus
• Familiarity with process-based technology to support business, IT, and operations initiatives
• Experience developing integrated solutions and processes for new or complex stop loss products
• Adaptable to changing priorities and environments
• Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint)
• Broad business experience with a track record of resolving complex issues creatively and effectively

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company that helps people achieve their financial goals and have confidence in the future. We value transparency and sustainability, providing competitive products and clear communication. Our commitment to DEI means we support our communities and prioritize financial freedom for all.

For more information about our careers visit https://symetra.eightfold.ai/careers.

Work Authorization

This role does not offer employer work visa sponsorship or support. Applicants need to be authorized to work in the United States at hire and throughout their employment.

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